Giselle Ponce

• Act as liaison between residents, vendors, and property management to coordinate repairs, schedule access, and Ensured consistent communication to confirm resident satisfaction upon completion.
• Handled escalated maintenance issues and coordinated concessions or alternative solutions when necessary.
• Supported operational efficiency by proactively identifying recurring issues and recommending preventive maintenance improvements.

• Responsible for receiving and processing warranty claims with customers and contractors. Process invoices efficiently. Coordination with customers, Contractors and other vendors for scheduling. Organize files and maintain records.

• Initiated and responded to sales calls for business and consumer accounts, consistently exceeding performance metrics

• YTD sales attainment: 120%, contributing to top-tier ranking nationally

• Provided product training support for new hires; led team huddles to share best practices

• Managed customer databases and sales records, ensuring CRM accuracy and compliance

• Streamlined sales documentation process, reducing manual data entry by 25%