Giselle Trejo
Raleigh,NC
Summary
Compassionate and detail-oriented professional with very strong customer service skills and problem solving skills. Experienced in both operational supervision and staff training, Committed to giving the best satisfactory guest experiences.
Overview
4
4
years of professional experience
Work History
Supervisor
jaguar bolera
Raleigh, NC
05.2024 - 03.2026
- Trained staff on safety protocols and operational procedures.
- Supervised daily operations of the restaurant and customer service areas including front and back of the house.
- Resolved customer complaints, enhancing satisfaction through effective communication and problem-solving.
- Monitored cleanliness and maintenance of activities and restaurant
- Ensured compliance with health and safety regulations throughout the establishment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Managed daily catering operations and event logistics, ensuring seamless execution for diverse client needs.
- Supervised catering staff, upholding service standards and protocols for consistent customer experiences.
- Trained new employees on equipment use and customer service best practices.
Cashier
tjmaxx
Raleigh, NC
01.2022 - 05.2024
- .Kept cashier station neat and organized.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Rang up customer transactions accurately and efficiently.
- Maintained all areas of the floor clean and organized
- Processed cash, gift cards, and credit transactions with adherence to security protocols to protect company assets.
- Coordinated with team members to restock merchandise promptly, ensuring optimal product availability for customers.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Helped customers find specific products, answered questions, and offered product advice.
Hostess
red hot and blue
Raleigh, North Carolina
02.2022 - 10.2022
- Greeted and seated guests promptly in a fast-paced dining environment.
- Managed waitlists and reservations to optimize seating capacity and reduce guest wait times.
- Provided menus and explained daily specials to enhance guest experience.
- Coordinated with servers to streamline communication and enhance service flow during busy shifts.
- Maintained cleanliness and organization of dining areas to support a welcoming environment for guests.
Education
High School Diploma -
Wake Technical Community College
Raleigh, NC01-2031
Skills
- Staff training
- Team leadership
- Problem resolution
- Customer service
- Event coordination
- Safety compliance
- Cash handling
- Multitasking
- Attention to detail
- Communication skills
- Problem-solving
- Public speaking
Languages
Spanish
Full Professional
Timeline
Supervisor
jaguar bolera
05.2024 - 03.2026
Hostess
red hot and blue
02.2022 - 10.2022
Cashier
tjmaxx
01.2022 - 05.2024
High School Diploma -
Wake Technical Community College