Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giselle Villalpando

Reno,NV

Summary

Results-driven focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Guest Advocate

Target
07.2021 - Current
  • Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
  • Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Cross-trained and provided backup support for organizational leadership.
  • Educated customers about billing, payment processing and support policies and procedures.

Fast Food Worker

In N Out Burger
06.2020 - 06.2021
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
  • Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
  • Processed orders on POS system and accepted cash and charge payments.
  • Promptly resolved customer complaints, escalating major issues to supervisor.

Education

High School Diploma -

Damonte Ranch High School
Reno, NV
06.2022

Skills

  • Complaint Handling
  • Guest Relations
  • Exceptional Communication
  • Telephone etiquette
  • Conflict resolution
  • Time management
  • Strong empathy
  • Interpersonal skills
  • Payment Processing
  • Billing Adjustments and Refunds
  • Teamwork and Collaboration
  • Microsoft Office
  • Stress tolerance
  • Active listening

Languages

Spanish
Full Professional

Timeline

Guest Advocate

Target
07.2021 - Current

Fast Food Worker

In N Out Burger
06.2020 - 06.2021

High School Diploma -

Damonte Ranch High School

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Giselle Villalpando