Giselle Rizzuto
Winter Garden,FL
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
Work History
Shift Leader
Chick-fil-A
05.2023 - Current
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Associate Manager
Chick-fil-A
02.2019 - 01.2022
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Streamlined processes for increased efficiency and cost savings within the department.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
Team Member
Chick-fil-A
05.2018 - 02.2019
- Provided service and ensured cleanliness for guests in the dining room
- Assisted 100+ daily customers with food orders and answered their questions
Club Level Lounge Host
Walt Disney World Resort
09.2022 - 05.2023
- Boosted customer loyalty by providing personalized service and promptly addressing concerns or requests.
- Increased repeat business by building rapport with guests through friendly, attentive service.
- Collaborated with team members to ensure seamless service and exceptional guest experiences.
Front of House Seater
Walt Disney World Parks
06.2022 - 09.2022
- Provided a positive guest-facing experience
- Resolved seating issues promptly, minimizing guest dissatisfaction
- Assisted guests make and modify dining reservations
Education
Associate of Science - Business And Marketing
Valencia College
Orlando, FL01.2025
Skills
- Customer Service Management
- Motivational Leadership
- Assigning Work
- Positive Attitude
- Team Collaboration and Leadership
- Problem-Solving
Languages
Portuguese
Timeline
Shift Leader
Chick-fil-A
05.2023 - Current
Club Level Lounge Host
Walt Disney World Resort
09.2022 - 05.2023
Front of House Seater
Walt Disney World Parks
06.2022 - 09.2022
Associate Manager
Chick-fil-A
02.2019 - 01.2022
Team Member
Chick-fil-A
05.2018 - 02.2019
Associate of Science - Business And Marketing
Valencia College
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