Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gishela Benavente

Leander,Texas

Summary

Driven professional with a strong background in custodial and customer service roles, notably at HEB Grocery Store. Excelled in maintaining high standards of cleanliness and customer satisfaction, leveraging skills in team collaboration and client communication. Demonstrated adaptability and a keen eye for detail, significantly enhancing workplace efficiency and client loyalty.

Overview

6
6
years of professional experience

Work History

Custodian

James Avery
06.2023 - Current
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

Food Service Worker

Liberty Hill ISD
08.2022 - 06.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Developed and maintained positive relationships with customers to enhance service.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.

Custodian

Liberty Hill ISD
02.2020 - 06.2022
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
  • Reported vandalism or other damage to property to supervisor.

Custodian

HEB Grocery Store
03.2018 - 04.2020
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
  • Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
  • Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.

Customer Service Representative

HEB Grocery Store
04.2018 - 02.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

GED -

Keystone School
Online
02.2022

Skills

  • Customer Service
  • Responsible and Dependable
  • Work independently
  • Attention to Detail
  • Team Collaboration
  • Customer service-focused
  • Employee Training
  • Client Communication
  • Adaptable and Flexible
  • Communication and Interpersonal Skills

Languages

Spanish
Native or Bilingual

Timeline

Custodian

James Avery
06.2023 - Current

Food Service Worker

Liberty Hill ISD
08.2022 - 06.2023

Custodian

Liberty Hill ISD
02.2020 - 06.2022

Customer Service Representative

HEB Grocery Store
04.2018 - 02.2019

Custodian

HEB Grocery Store
03.2018 - 04.2020

GED -

Keystone School

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Gishela Benavente