Gislany Ramirez

1/ Communication Skills

• Customer ServiceActive listening to understand customer and staff needs.
• Clear and professional verbal and written communication.
• Ability to convey information accurately and succinctly.

2/ Customer Service

• Maintaining a professional and friendly attitude, even under pressure.
• Resolving customer inquiries and complaints with patience and empathy.
• Warm, welcoming demeanor to greet visitors.

3/ Multitasking

• Technical SkillsHandling phone calls, emails and in-person requests simultaneously.
• Proficiency with office equipment, including printers, phones and scanners
• Familiarity with computer software such as Microsoft Office (Word,Excel,Outlook).

4/ Problem Solving Skills

• Quickly addressing and resolving guest issues in a professional manor.
• Handling unexpected situations, such as scheduling conflicts or technical issues.
• Maintaining confidentiality regarding sensitive information.
• Adhering to company policies and presenting a polished appearance.
• Remaining calm and composed in stressful situations.

5/ Interpersonal Skills

• Building positive relationships with guests, visitors and team members.
• Demonstrating empathy and understanding in all interactions.

1/ Leadership and team management

• Making sure the restaurant was running smoothly and productively while maintaining a positive and professional job environment for employees and customers. Leading by example in delivering exceptional customer service and upholding company standards.

2/ Customer Service

• Ensure the restaurant maintains a welcoming, clean and safe environment for guests.
• Develop strategies to improve customer satisfaction and encourage repeat business.
• Address and resolve the customer complaints and concerns in a professional and timely manner.

1/ Customer Service

• Remaining positive and empathetic while helping guests be as satisfied as possible.
• Interacting politely and professionally with guests, team members and supervisors.
• Responding to special requests and ensuring satisfaction with the cleaning service as well as hospitality.

2/ Problem-Solving Skills

• Addressing unexpected issues.
• Adapting to specific requests to ensure the guest has a satisfactory experience.

3/ Communication Skills

• Listening to instructions and special requests from team members, supervisors and guests.
• Clearly reporting issues.
• Remaining empathetic and understanding in any and all situations.