Gissell Hernandez
Carrollton,GA
Summary
Dynamic Front Desk Receptionist with a proven track record at Historic Banning Mills, excelling in delivering exceptional guest service. Bilingual in English and Spanish, adept at handling cash transactions and fostering teamwork. Recognized for enhancing guest experiences through personalized recommendations and efficient communication, ensuring high-quality standards in hospitality.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Historic Banning Mills American Adventure Park
Whitesburg, GA
03.2023 - Current
- Deliver exceptional guest service through professional phone, email, and in-person communication
- Check guests in and out of lodging accommodations and scheduled activities with accuracy and efficiency
- Assist guests with inquiries, reservations, and personalized recommendations
- Answer guests' questions and book reservations both in person and over the phone
- Ensure guest rooms and lodging spaces are prepared and meet quality standards prior to arrival
- Set up and break down meeting and event spaces for group functions
- Handle cash transactions and payments responsibly
- Maintain flexibility with shifts, including weekends and holidays
Education
High School Diploma -
South Paulding High School
Douglasville, GA05.2023
Skills
Bilingual (English & Spanish)
Hospitality
Telephone etiquette
Cashier & money handling
Microsoft
Teamwork
Customer service
Adaptability
Timeline
Front Desk Receptionist
Historic Banning Mills American Adventure Park
03.2023 - Current
High School Diploma -
South Paulding High School