Monadella Vidales
Cornelius
Summary
Compassionate and dependable professional with over five years of experience in customer service, front desk operations, administrative support, and financial management within the hospitality industry. Bilingual in English and Spanish with excellent communication, organizational, and problem-solving skills. Experienced in serving diverse populations while maintaining professionalism, confidentiality, and empathy. Passionate about helping individuals and families overcome challenges and committed to making a positive impact through community support and case management services.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Front Desk Receptionist
Americas Best Value Inn
01.2020 - Current
- Provide exceptional customer service to guests from diverse backgrounds.
- Manage front desk operations, including guest check-in and check-out.
- Handle cash transactions, reconcile daily receipts, and maintain accurate financial records.
- Perform daily audits and assist with accounting responsibilities.
- Maintain organized filing systems and confidential guest records.
- Answer multi-line phone systems and coordinate guest requests efficiently.
- Assist with maintenance coordination and promptly resolve guest concerns.
- Demonstrate excellent multitasking, time management, and organizational skills.
- Collaborate with team members to ensure smooth daily operations.
Volunteer
Centro Cultural Food Bank
- Assisted with food distribution, organized donations, provided compassionate customer service, and collaborated with staff and volunteers.
Education
High School Diploma -
Skills
- Bilingual (English & Spanish)
- Customer Service
- Administrative & Clerical Support
- Case Coordination Support
- Cash Handling
- Record Keeping
- Data Entry
- Microsoft Office
- Computer Proficiency
- Accounting & Daily Auditing
- Professional Communication
- Time Management
- Multitasking
- Conflict Resolution
- Problem Solving
- Team Collaboration
- Confidentiality
Certification
Valid Oregon Driver License
Volunteer Experience
Volunteer, Centro Cultural Food Bank, Assisted with food distribution., Organized donations., Provided compassionate customer service., Collaborated with staff and volunteers.
Timeline
Front Desk Receptionist
Americas Best Value Inn
01.2020 - Current
Volunteer
Centro Cultural Food Bank