Jocabed Fernandez
Syracuse,NY
Summary
Front Desk Receptionist and Store Coordinator with 4+ years of experience in customer service, retail, and administrative support. Skilled in appointment scheduling, insurance verification, data entry, and patient relations. Recognized for strong communication, leadership, and delivering exceptional customer service.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Compassionate Family Medicine
05.2026 - Current
- Managed patient scheduling, appointment confirmations, and front desk operations.
- Processed patient intake, insurance verification, and accurate documentation.
- Operated a multi-line phone system and coordinated communication between patients and providers.
- Answered phone inquiries, providing accurate information regarding services and policies.
- Greeted and assisted patients, ensuring a welcoming environment at reception.
Store Coordinator
Marshalls & HomeGoods
09.2021 - 10.2025
- Led and supported store associates in a fast-paced retail environment.
- Maintained 90%+ customer satisfaction through excellent service and problem-solving.
- Organized daily operations and delegated tasks to improve efficiency.
- Completed opening, closing, and point-of-sale procedures accurately.
- Coordinated daily store operations to ensure efficient workflow and optimal inventory management.
Education
High School Diploma -
Henninger High School
Syracuse, NY06-2019
Skills
- Customer Service
- Data Entry
- Appointment Scheduling
- Leadership
- Teamwork
- Time Management
- Store Operations
- Communication
- Adaptability
- Bilingual (English & Spanish)
Timeline
Front Desk Receptionist
Compassionate Family Medicine
05.2026 - Current
Store Coordinator
Marshalls & HomeGoods
09.2021 - 10.2025
High School Diploma -
Henninger High School