Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Gisselle Gamino

IL

Summary

I'm an enthusiastic person who enjoys learning more about the job and growing with the company. I value my job and treat my peers with the same respect I would want for myself. I'm huge on team work and getting things done right takes a village. Dedication to the customers working in customer service is how to run a business. I've been working in customer service for going on 5 years now and for me customer satisfaction is the most important thing.

Overview

5
5
years of professional experience

Work History

Associate Banker

JP Morgan Chase
Bensenville, IL
09.2022 - 12.2023
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with colleagues to achieve goals set by manager.

Teller

Huntington National Bank
Bartlett, IL
04.2022 - 08.2022
  • Adhered to bank policies and procedures regarding teller operations including security measures related to cash handling.
  • Assisted customers with online banking applications, debit cards activation and replacement requests, check orders.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Front Desk Agent

Hampton Inn & Suites Hotel
Addison, IL
07.2021 - 02.2023
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered telephone calls promptly and appropriately handled needs.
  • Greeted guests upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Used internal software to process reservations, check-ins and check-outs.
  • Temporally worked on the breakfast bar for our guests to enjoy!

Team Lead

Panera Bread
Addison, IL
03.2020 - 11.2021
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members and myself new information by going over on company procedures and safety requirements.
  • Assisted in preparation of menu items ranging from salads to sandwiches to drinks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Kept records of production quantities and types of foods prepared daily.

Crew Member

Chipotle Grill
Addison, IL
05.2019 - 02.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.

Education

High School Diploma -

Addison Trail High School
Addison,IL
12.2020

Skills

  • Customer Service
  • Advance Food Service
  • Invoicing and Billing
  • Problem Solving
  • Verbal and Written Communication
  • Cash Handling

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Associate Banker

JP Morgan Chase
09.2022 - 12.2023

Teller

Huntington National Bank
04.2022 - 08.2022

Front Desk Agent

Hampton Inn & Suites Hotel
07.2021 - 02.2023

Team Lead

Panera Bread
03.2020 - 11.2021

Crew Member

Chipotle Grill
05.2019 - 02.2020

High School Diploma -

Addison Trail High School

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Gisselle Gamino