Gisselle Pantoja
Escondido,CA
Summary
Dynamic leader with a proven track record at Petersons Donut Corner, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and driving continuous improvement in sales at Target. Skilled in fostering employee engagement and adaptability, ensuring high-quality service delivery and operational excellence.
Overview
5
5
years of professional experience
Work History
Manager
Petersons Donut Corner
04.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
General Merchandise Associate
Target
10.2021 - 06.2022
- Balanced multiple responsibilities simultaneously during peak times while remaining focused on delivering exceptional service experiences.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Continually assessed departmental performance against established goals, implementing strategies to drive continuous improvement in sales and customer satisfaction.
- Facilitated special order placements when necessary, ensuring prompt delivery of requested items not readily available on sales floor shelves.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
Education
Orange Glen High School
Escondido, CA06.2017
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Schedule Preparation
- Budget Control
- Customer Service
- Positive Attitude
- Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
Timeline
General Merchandise Associate
Target
10.2021 - 06.2022
Manager
Petersons Donut Corner
04.2019 - Current
Orange Glen High School
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