Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic

Giulianna Vazquez

Kissimmee,FL

Summary

Attractions Cast Member with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Experienced in dedicating to partnering with coworkers to promote engaged, empowering work culture. Talented Coordinator with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

4
4
years of professional experience

Work History

Attractions Trainer

Walt Disney World Resort
07.2022 - Current
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Conducted pre-opening and closing tasks and inspections.
  • Developed and implemented successful onboarding program.
  • Improved guest satisfaction by effectively training attraction team members on safety, customer service, and operational procedures.
  • Developed strong relationships with employees by actively engaging in dialogue during training sessions and offering support as needed.
  • Provided coaching and mentoring to employees.
  • Championed a culture of learning within the organization by exhibiting enthusiasm, expertise, and dedication to ongoing professional development for both self and others.
  • Maximized resource utilization by identifying opportunities for group trainings when appropriate while maintaining individualized attention for more complex topics or skill sets as needed.
  • Promoted an inclusive work environment by tailoring training methods to accommodate diverse learning styles among employees.
  • Maintained up-to-date knowledge of industry trends, regulations, and standards while incorporating relevant information into training materials for ongoing relevance.
  • Reduced safety incidents by consistently emphasizing the importance of adherence to safety protocols during training sessions.
  • Served as a liaison between management and staff to ensure that any concerns or suggestions were communicated effectively and addressed promptly.

Attractions Coordinator

Walt Disney World Resort
07.2022 - Current
  • Conducted regular performance evaluations of attraction staff, providing feedback for improvement.
  • Trained and supervised staff, resulting in a consistently high level of guest service.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Worked closely with other departments to coordinate special events, enhancing overall guest enjoyment.
  • Coordinated efficient attraction schedules for optimal visitor flow and satisfaction.
  • Coordinated seamless transitions between attractions as part of larger events or park-wide promotions.
  • Constructed displays and easy-to-read signage to help guests navigate attractions area.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Gained strong leadership skills by managing projects from start to finish.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Attractions Cast Member

Walt Disney World Resort
01.2022 - Current


  • Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
  • Nurtured a welcoming atmosphere for diverse guest populations through cultural sensitivity training application in daily interactions.
  • Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
  • Contributed to overall park cleanliness by performing routine cleaning tasks and reporting any maintenance issues promptly.
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Operated rides and attractions according to written guidelines to reduce injuries.

Patient Service Representative

Orlando Family Medical
10.2021 - 01.2022
  • Organized patient records and database to facilitate information storage and retrieval.
  • Delivered support to medical staff in completion of patient paperwork.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Balanced deposits and credit card payments each day.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Facilitated communication between patients and various departments and staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.

Restaurant Manager

Chipotle Grill
12.2019 - 10.2021
  • Streamlined inventory management processes, reducing waste and lowering overall food costs for the restaurant.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Managed the daily activities of up to 25 staff members, providing guidance and support while ensuring accountability for individual performance.
  • Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.

Education

Associate of Arts - Visual And Performing Arts

Valencia College
Orlando, FL
05.2025

High School Diploma -

Hialeah-Miami Lakes Senior High School
Hialeah, FL
06.2020

Skills

  • Database Management
  • Business Administration
  • Emergency Preparedness
  • Customer Service Expertise
  • Performance Under Pressure
  • Safety Procedures
  • POS Systems
  • Supervision and Leadership
  • Microsoft Office

Software

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Attractions Trainer

Walt Disney World Resort
07.2022 - Current

Attractions Coordinator

Walt Disney World Resort
07.2022 - Current

Attractions Cast Member

Walt Disney World Resort
01.2022 - Current

Patient Service Representative

Orlando Family Medical
10.2021 - 01.2022

Restaurant Manager

Chipotle Grill
12.2019 - 10.2021

Associate of Arts - Visual And Performing Arts

Valencia College

High School Diploma -

Hialeah-Miami Lakes Senior High School

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Giulianna Vazquez