Summary
Overview
Work History
Education
Skills
Languages
Languages
Websites
Timeline
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Giusia (Gigi) Iwamoto

Giusia (Gigi) Iwamoto

Kissimmee,FL

Summary

Results-driven professional providing executive support and leadership in business operations. Proven ability to manage multiple tasks with precision and attention to detail. Extensive experience in office management, accounting, invoicing, and vendor negotiations. Acknowledged for outstanding customer service and effective team collaboration.

Overview

13
13
years of professional experience

Work History

Certified Loan Signing Agent

Iwamoto Services
Kissimmee, Florida
03.2025 - Current

Cultivated relationships with key customers, vendors, and partners to enhance collaboration.

  • Facilitated effective communication among internal teams on project progress.
  • Ensured consistent compliance with state laws and notary regulations.
  • Assisted clients in navigating complex loan documents during signings.
  • Maintained clear communication with lenders and title companies throughout processes.
  • Delivered exceptional customer service to improve client satisfaction during signings.
  • Documented detailed notes regarding irregularities noted during signing process.
  • Adhered to all federal, state, and local laws governing notarial acts.

Supervisor Contact Center

Orlando International Airport
06.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Addressed team conflicts swiftly to uphold a collaborative atmosphere.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Customer Experience Aide

GOAA
Orlando, Florida
10.2022 - 06.2023
  • Trained new customer service agents on policies and procedures for optimal service delivery.
  • Utilized telephone and email platforms to provide exceptional customer service.
  • Documented customer interactions in internal database to ensure accurate service history.
  • Investigated customer complaints and escalated critical issues for timely resolution.
  • Leveraged listening skills to tailor recommendations based on individual customer needs.
  • Participated in team discussions to enhance service quality and operational efficiency.
  • Handled challenging situations with empathy, maintaining a strong commitment to customer satisfaction.
  • Resolved inquiries promptly, boosting overall customer satisfaction through effective communication.

Supervisor of Operations

Southeast Airport Services
Orlando, Florida
11.2020 - 07.2022
  • Evaluated staff performance regularly, providing constructive feedback to foster professional growth.
  • Managed scheduling and workload distribution to enhance productivity while maintaining quality.
  • Adapted to operational changes, ensuring team readiness for demand fluctuations.
  • Ensured compliance with company policies, industry regulations, and safety standards in all operations.
  • Resolved employee conflicts swiftly, promoting a collaborative workplace atmosphere.
  • Addressed challenges promptly, maintaining smooth operational flow.
  • Increased job satisfaction through consistent opportunities for professional development.
  • Collaborated with departments to identify improvement areas and implement effective changes.

Airport Ambassador Agent

Top Talent
Orlando, Florida
03.2019 - 02.2020
  • Cultivated positive customer relations, enhancing satisfaction through a friendly demeanor and proactive approach.
  • Created a welcoming atmosphere by greeting customers and clients effectively.
  • Supported team in implementing operational policies and procedures to enhance service delivery.
  • Fostered collaboration with key stakeholders, strengthening community ties and organizational understanding.

Airline Representative Agent

Aeromexico/DGS
11.2017 - 03.2019
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Cashier

Aquatica/Seaworld
Orlando, Florida
01.2017 - 12.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Stay Home Mom

Family
03.2014 - 03.2017

Warehouse Operator

Amazon
07.2012 - 03.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Daily tasks like cooking, cleaning, driving the kids around, and traveling with Nicholas for Judo Tournaments.

Education

Vocational School - Master Aesthetician

Florida College of Natural Health
Maitland, FL
12.2016

Associate Of Arts - English

Valencia College
Orlando, Florida
08.2012

Bachelor - Business Administration

Universidade Paulista (UNIP) Brazil
São Paulo, Brazil
10.2007

Skills

  • Reliability and punctuality
  • Cultural sensitivity
  • Organizational expertise
  • Time management
  • Positive attitude
  • Customer service
  • Problem solving
  • Conflict resolution
  • Team leadership
  • Operational compliance
  • Process improvement
  • Attention to detail
  • Safety protocols
  • Professional demeanor
  • Analytical thinking

Languages

5,5

Languages

Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual

Timeline

Certified Loan Signing Agent

Iwamoto Services
03.2025 - Current

Supervisor Contact Center

Orlando International Airport
06.2023 - Current

Customer Experience Aide

GOAA
10.2022 - 06.2023

Supervisor of Operations

Southeast Airport Services
11.2020 - 07.2022

Airport Ambassador Agent

Top Talent
03.2019 - 02.2020

Airline Representative Agent

Aeromexico/DGS
11.2017 - 03.2019

Cashier

Aquatica/Seaworld
01.2017 - 12.2017

Stay Home Mom

Family
03.2014 - 03.2017

Warehouse Operator

Amazon
07.2012 - 03.2014

Vocational School - Master Aesthetician

Florida College of Natural Health

Associate Of Arts - English

Valencia College

Bachelor - Business Administration

Universidade Paulista (UNIP) Brazil