Gjatique Edgecombe
Jonesboro,GA
Summary
Dynamic and results-driven professional with extensive experience in customer service at Burger King. Proven ability to enhance customer satisfaction through effective conflict resolution and exceptional money handling skills. Recognized for maintaining high standards of cleanliness and fostering team collaboration to achieve sales goals. Committed to delivering excellence in every interaction.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
2027
2027
years of professional experience
Work History
Cashier
Burger King
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Collaborated with team members to streamline service during peak hours.
- Adhered to food safety regulations and company policies consistently throughout shifts.
- Contributed to achieving store sales goals through upselling techniques and promotional awareness.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled customer inquiries and resolved complaints to ensure satisfaction.
- Managed inventory counts and restocked supplies as necessary to support operations.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Cashier
Arby’s
- Supported daily living skills for residents, fostering independence and personal growth.
- Collaborated with multidisciplinary teams to develop tailored educational programs for residents.
- Led recreational activities that enhanced social skills and community integration among residents.
- Trained new staff on facility protocols and best practices for resident engagement and support.
Lineman
Self Employed
Knoxville, TN
06.2021 - Current
- Developed efficient workflows to enhance service delivery and minimize downtime.
- Ensured adherence to regulatory guidelines while performing installations and repairs.
- Performed maintenance and reconducting work in varied weather conditions.
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Installed and maintained overhead and underground electrical power lines and auxiliary equipment.
- Installed and maintained overhead and underground cable systems.
- Conducted inspections to ensure compliance with safety regulations.
- Operated heavy machinery including bucket trucks and diggers.
- Executed splicing procedures for fiber optic and copper cables.
- Monitored project progress, ensuring timely completion of assignments.
- Demonstrated proficiency in using various lineman tools including hand tools, power tools, bucket trucks, aerial lifts, climbing gear.
- Participated in regular safety meetings to discuss best practices for minimizing workplace hazards.
- Maintained accurate records of completed work orders, adhering to company documentation requirements for quality assurance purposes.
- Improved workflow by consistently organizing equipment and materials needed for daily tasks.
- Reduced downtime for customers by quickly diagnosing and repairing damaged or malfunctioning cables.
- Upheld a clean driving record while operating company vehicles responsibly to transport crew members and equipment between job sites.
- Increased efficiency with proper cable splicing, termination, and installation techniques.
- Enhanced network reliability by installing and maintaining cable lines for residential and commercial clients.
- Adapted to changing work environments and schedules, including weekends, holidays, and after-hours shifts as needed to meet client demands.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
Quality Inspector
MS Companies
Lincoln, AL
01.2021 - 04.2021
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Documented inspection results and communicated findings to production teams for immediate action.
- Assisted in identifying defects and recommending corrective actions to improve product quality.
- Utilized measuring tools and equipment to assess product specifications accurately.
Residential Intructor
The Learning Tree of Autism School
Anniston, AL
09.2016 - 10.2016
- Implemented individualized behavior plans to promote positive outcomes in residential settings.
- Monitored resident progress, documenting achievements and challenges for continuous improvement.
- Facilitated conflict resolution strategies to maintain a harmonious living environment for all residents.
- Promoted a safe and nurturing environment by maintaining clean living spaces and monitoring health conditions.
- Assisted in the development of self-advocacy skills for residents, enabling them to express their needs effectively.
- Maintained detailed records of residents'' progress, allowing for accurate evaluation and adjustment of care plans as needed.
- Empowered residents by guiding them towards achieving personal goals while respecting their autonomy.
- Facilitated socialization among residents through group events and activities, building a sense of community within the residence.
- Enhanced resident satisfaction by implementing personalized care plans and addressing individual needs.
- Contributed to ongoing staff training programs, enhancing overall team competence in providing quality residential instruction services.
Education
Phlebotomy - Phlebotomy
Gadsden State Community College
Gadsden, ALHigh School Diploma -
South Cobb High School
Austell, GA05.2015
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cleaning and sanitizing
Customer service excellence
Money handling
Written and verbal communication
Order taking
Professionalism and courtesy
Conflict resolution
Issue resolution
Timeline
Lineman
Self Employed
06.2021 - Current
Quality Inspector
MS Companies
01.2021 - 04.2021
Residential Intructor
The Learning Tree of Autism School
09.2016 - 10.2016
Cashier
Burger King
Cashier
Arby’s
Phlebotomy - Phlebotomy
Gadsden State Community College
High School Diploma -
South Cobb High School