Alyssa Pacheco
Passaic,NJ
Summary
Customer service professional with extensive experience at Jet Aviation, specializing in problem resolution and customer satisfaction enhancement. Demonstrated critical thinking and effective communication skills, ensuring seamless service delivery. Proficient in multitasking and team development, consistently fostering positive client interactions and maintaining high service standards. CPR certified with a strong commitment to safety compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Jet Aviation
Teterboro, NJ
01.2025 - Current
- Answered customer inquiries via phone, email, and chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Scheduled ground transportation for arriving passengers when necessary.
Customer Specialist
CarMax
Green Brook, NJ
09.2024 - 11.2025
- Facilitated customer service by answering inbound calls, chats, and emails efficiently.
- Determined accurate pricing for customer services while identifying best deals.
- Engaged with potential customers to assess vehicle preferences and financial capabilities.
- Inspected purchased vehicles at delivery to ensure quality and completeness of preparations.
- Executed floor moves and merchandising to maintain organized and appealing sales areas.
- Explained merchandise use, operation, and care to enhance customer understanding.
Front Desk Agent
Westgate Lakes Resort & Spa
Kissimmee, FL
10.2023 - 08.2024
- Addressed customer needs promptly to enhance satisfaction.
- Managed cash drawer responsibly during each shift.
- Processed payments with accuracy and efficiency.
- Scheduled reservations for groups and special events to optimize service delivery.
- Collaborated with colleagues to maintain seamless front desk operations.
- Welcomed patrons, engaging in friendly conversations during check-in.
- Coordinated with housekeeping and maintenance staff to resolve room or building issues.
Vip Service Agent
Westgate Vacation Villas Resort & Spa
Kissimmee, FL
10.2022 - 10.2023
- Greeted and acknowledged guests, fostering a welcoming environment.
- Handled mail and package deliveries, ensuring secure processing.
- Directed incoming calls and messages to appropriate personnel or residents.
- Maintained guest privacy and building reputation through strict confidentiality.
- Answered inquiries regarding local area, hotel facilities, and amenities.
- Entered work orders for housekeeping, pest control, and maintenance requests.
- Delivered exceptional customer service through active engagement and effective listening skills.
- Managed reservations for patrons via phone and online platforms.
Certified Lifeguard
island H2o live!
Kissimmee, FL
04.2022 - 08.2022
- Monitored swimmers to respond promptly to distress situations and potential drownings.
- Maintained strong proficiency in CPR, First Aid, and rescue techniques for optimal support.
- Cautioned swimmers on unsafe practices and monitored behaviors to prevent violations.
- Patrolled pool area to identify individuals needing assistance and provide immediate care.
- Ensured cleanliness of pool area and maintained water quality standards.
- Completed routine safety training and enforced adherence to safety rules among patrons.
- Alerted patrons of storm conditions, directing immediate exit from water during severe weather.
- Participated in monthly training courses to remain current in water rescue techniques.
Education
High School Diploma -
Ridge Community High School
Davenport, FL05.2022
Skills
- Dining reservations
- Management interaction
- Training and mentoring
- Hospitality
- Event details
- Teambuilding
- Critical thinking
- People skills
- Team management
- Full safety compliance
- Lifeguard procedures
- CPR certified
- Emergency Response
- Customer service
- Multitasking Capability
- Team development
Certification
- BLS
Languages
English
Native/ Bilingual
Timeline
Customer Service Representative
Jet Aviation
01.2025 - Current
Customer Specialist
CarMax
09.2024 - 11.2025
Front Desk Agent
Westgate Lakes Resort & Spa
10.2023 - 08.2024
Vip Service Agent
Westgate Vacation Villas Resort & Spa
10.2022 - 10.2023
Certified Lifeguard
island H2o live!
04.2022 - 08.2022
High School Diploma -
Ridge Community High School