Gladis Ticas

• Clinical Responsibilites:
• Ensured compliance with healthcare regulations and safety protocols consistently.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Coordinated patient referrals to specialists and ensured timely appointment scheduling.
• Collaborated with healthcare providers to streamline referral processes and improve efficiency.
• Developed and implemented strategies to enhance referral workflows across departments.

Leadership & Supervision:

• Managed inventory of medical supplies and ensured compliance with safety standards.
• Implemented quality control measures to enhance patient satisfaction and service delivery.
• Monitored performance of medical assistants and provided constructive feedback regularly.
• Provided guidance to medical assistants regarding patient care protocols, safety measures, and infection control practices.
• Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
• Evaluated performance of medical assistants through observation and review of work quality; provided feedback to improve performance.
• Resolved customer complaints regarding administrative or clinical services rendered by the team of medical assistants.
• Conducted regular staff meetings to discuss updates, changes in policies and procedures, and new initiatives.
• Provided support during peak periods or when additional staffing was required due to absences or vacations.
• Created a positive work environment by encouraging collaboration among team members.
• Demonstrated dedication to providing quality care through continued training and education.
• Resolved conflicts between team members in an effective manner.
• Keep track of hospital patients and care
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Implemented quality control measures to uphold company standards.
• Oversaw daily team operations and served as point of contact for clinical staff
• Supported management in administrative functions, including scheduling and compliance tracking
• Monitored and tracked quality care to ensure compliance with healthcare standards