Gladys Colon
Richmond Hill,NY
Summary
Accomplished Store Manager with a proven track record at New York Community Financial Services, enhancing customer satisfaction and streamlining month-end closings. Expert in accounting and bookkeeping, with exceptional problem-solving abilities. Skilled in QuickBooks and customer relations, consistently ensuring accuracy in financial reporting and operational efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
New York Community Financial Services
New York, NY
10.2016 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Posted daily receipts and payments in accordance with corporate protocols.
- Worked with accounting staff to efficiently coordinated month-end closing and reporting activities.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained and processed invoices, deposits, and money logs.
Teller
Doral Bank
Bayamon, PR
09.2012 - 03.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Certificate - Accounting Technology And Bookkeeping
Metropolitan Learning Institute
Rego Park, NY09.2016
High School Diploma -
Adela Rolon Fuentes
Toa Alta, PR 05.2004
Skills
- Problem-Solving
- Multitasking and Organization
- Accounting and bookkeeping
- Quickbooks
- Bank Statement Reconciliation
- Accounts Payable
- Sheet balancing
- Accounts Receivable
- Customer Relations
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Store Manager
New York Community Financial Services
10.2016 - Current
Teller
Doral Bank
09.2012 - 03.2013
Certificate - Accounting Technology And Bookkeeping
Metropolitan Learning Institute
High School Diploma -
Adela Rolon Fuentes