GLADYS VILLARREAL
Artesia,NM
Summary
Dedicated treasurer clerk with a strong background in customer service and problem-solving. Experienced in managing financial records and responding effectively to inquiries, driving improvements in service delivery and operational effectiveness.
Overview
12
12
years of professional experience
Work History
TREASURER CLERK I
EDDY COUNTY TREASURERCAR
CARLSBAD, NM
09.2024 - Current
- Managed financial records and ensured accuracy in transactions and reports.
- Assisted in tax preparation and ensured timely submission of filings.
- Oversaw daily cash handling procedures and reconciled bank statements regularly.
- Implemented financial policies to enhance operational efficiency across departments.
- Reviewed invoices for accuracy prior to processing payments.
- Responded efficiently and effectively to inquiries from staff regarding financial matters.
- Researched discrepancies in accounts and resolved any issues promptly.
- Ensured that all taxes are paid in a timely manner according to local regulations.
- Participated in meetings related to finance topics such as budgeting or forecasting.
- Collaborated with other departments to ensure efficient use of resources.
- Provided guidance on financial policies, procedures, systems and best practices.
- Performed various clerical duties such as filing documents, sorting mail.
- Provided advice on investments, cash management and banking services.
MEMBER SERVICE REP
ARTESIA CREDIT UNIO
ARTESIA , NM
09.2013 - 08.2024
- Assisted members with account inquiries and transaction processing.
- Educated members on credit union products and services.
- Handled member complaints and resolved issues efficiently.
- Maintained accurate member records and documentation systems.
- Collaborated with team to improve service delivery processes.
- Supported loan application processes and member onboarding activities.
- Facilitated communication between members and various departments.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Handled customer complaints in an efficient and courteous manner.
- Answered member questions about products and services.
- Responded promptly to emails from members seeking assistance.
- Reviewed new account applications to verify eligibility of prospective members.
- Leveraged software and systems to research and resolve member inquiries.
Education
High School Diploma -
MONTICELL HIGH SCHOOL
MONTICELLO UTAH05-2004
Skills
- Cash management
- Invoice processing
- Customer service
- Problem solving
Software Proficiency
- Multitasking
- Relationship building
- Verbal communication
- Effective communication
- Team collaboration
- Invoice review
- Customer relationship management
- Transaction processing
- Decision-making
Custom Section 1
- SONIA SOTO ( EDDY COUNTY OFFICE MANAGER) 940-765-2145
- STUART JOHNSTON ( ARTESIA CREDIT UNION SUPERVISOR ) 575-748-9779
- KAREN RAPP (ARTESIA CREDIT UNION MANAGER) 575-748-9779
Languages
Spanish
Full Professional
Timeline
TREASURER CLERK I
EDDY COUNTY TREASURERCAR
09.2024 - Current
MEMBER SERVICE REP
ARTESIA CREDIT UNIO
09.2013 - 08.2024
High School Diploma -
MONTICELL HIGH SCHOOL