Glazielle Porciuncula
San Diego,CA
Summary
English-Portuguese bilingual professional with 10+ years in commercial areas and customer service. Skilled in sales, credit recovery, and portfolio management. Actively involved in customer service projects, fostering loyalty and providing exceptional service. Strong adaptability, time management, communication, problem-solving, teamwork, and leadership skills.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Lions Lawncare & Landscape
01.2022 - 01.2023
- Handles daily office operations
- Responsible for Payroll set up skills and timekeeping
- Maintaining appointment schedules and calendars
- Customer Service Specialist with expertise in collections recovery, invoicing, and job scheduling
- Manages contract closures and client retention
Digital Account Manager
Santander Bank
01.2014 - 01.2017
- Company Overview: Santander Bank–Brazil
- Managed 1,500 customers, delivering monthly reports
- Projected portfolio net growth
- Excelled in banking product and service management
- Contributed to strategic planning for financial ratios
- Built relationships with transitioning customers and Provided tailored investment advice
- Resolved account issues and facilitated client communication
- Recovered 20% from insolvent customers through negotiations
- Santander Bank–Brazil
Call Center Agent
Santander Bank
01.2013 - 01.2014
- Company Overview: Santander Bank–Brazil
- Awarded first place in Insurance Sales
- Providing receptive service to Santander Bank customers in products and services
- Sales of loans, credit cards, and insurance
- Execution in attendance for bond payments and financial applications
- Santander Bank–Brazil
Team Leader
Grupo Renac
01.2009 - 01.2012
- Company Overview: Grupo Renac–Brazil
- Contributed to the development of market strategies and goal analysis
- Assisted in recruitment and candidate selection
- Made alignments to improve negotiation techniques, products, checklists, and coaching
- Conducted feedback assessments on competency, quality, and operational controls
- Presented daily development updates and monthly results
- Grupo Renac–Brazil
Education
MBA - Business
Southern States University
San Diego, CAEnglish for Entrepreneurs and Business -
Southern States University
San Diego, CABachelor’s degree - Business Administration
Universidade 9 De Julho
Sao Paulo, BrazilSkills
- Microsoft Office
- Google Docs
- Quickbooks
- Aspire (Landscape Software)
- Dropbox
- Square Software
- Scheduling
- Mail handling
Timeline
Administrative Assistant
Lions Lawncare & Landscape
01.2022 - 01.2023
Digital Account Manager
Santander Bank
01.2014 - 01.2017
Call Center Agent
Santander Bank
01.2013 - 01.2014
Team Leader
Grupo Renac
01.2009 - 01.2012
MBA - Business
Southern States University
English for Entrepreneurs and Business -
Southern States University
Bachelor’s degree - Business Administration
Universidade 9 De Julho
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