Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Glenda Hernandez

Yelm,WA

Summary

Detail-oriented professional with a strong background in customer service and team management. Demonstrated success in training staff to enhance guest experiences and ensure operational efficiency. Ready to leverage expertise to drive service excellence and operational improvements.

Dynamic restaurant manager with expertise in team supervision, inventory control, and customer engagement. Proven ability to enhance guest experiences and streamline operations while ensuring compliance with health and safety standards.

Overview

2026
2026
years of professional experience

Work History

Restaurant Manager

Copps Pizza Company
Omaha, NE
01.2024 - 07.2025
  • Oversaw daily restaurant operations, ensuring compliance with health and safety standards.
  • Trained and mentored staff on customer service best practices to enhance guest experiences.
  • Established strong vendor relationships to ensure high-quality food supply and timely deliveries.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Waitress/Bartender

Copps Pizza
Omaha, NE
2020 - 2024
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues.
  • Collaborated with kitchen staff to ensure timely delivery of food orders.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted with training new staff on menu items and service protocols.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Colegio Cristobal Colon
El Salvador
11-2002

Skills

  • Leadership and team supervision
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Kitchen staff coordination
  • Order delivery practices
  • Catering coordination
  • Take-out service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Restaurant Manager

Copps Pizza Company
01.2024 - 07.2025

Waitress/Bartender

Copps Pizza
2020 - 2024

High School Diploma -

Colegio Cristobal Colon