Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Glenda Manuel

MANSFIELD,TX

Summary

Proactive Executive Assistant with extensive experience in executive support, project organization, and customer relationship management. Expert in optimizing schedules and fostering communication to enhance efficiency and drive positive outcomes. Committed to delivering exceptional service and maintaining confidentiality while adapting to the dynamic needs of leadership.

Overview

20
20
years of professional experience

Work History

Executive Assistant to the Chief Executive Officer

CivicSource
New Orleans, Louisiana
01.2020 - 05.2026
  • Managed executive communications, streamlining calls, emails, and client interactions for optimal information flow.
  • Maintained CEO's calendar, optimizing appointment scheduling to align with strategic priorities.
  • Coordinated interdepartmental communication to strengthen collaboration and support organizational goals.
  • Assisted in project management tasks, effectively tracking progress and deadlines.
  • Handled confidential files and documents, upholding the organization's standards of privacy.
  • Screened phone calls for executives to prioritize important clients and filter out spam.

Account Maintenance Representative

Higher education, servicing corporation
Arlington, TX
06.2006 - 12.2019
  • Managed account updates and maintenance for student records and financial information.
  • Resolved customer inquiries regarding account status and payment options, enhancing customer satisfaction.
  • Facilitated communication between departments to efficiently resolve account-related issues.
  • Trained new staff on account management procedures and best practices, improving team efficiency.
  • Ensured compliance with applicable laws, regulations, and company policies when handling customer accounts.
  • Performed data entry for new accounts or updates to existing accounts while managing multiple accounts simultaneously.

Education

Tremont Community
Tremont, IL

Skills

  • Executive support
  • Calendar management
  • Effective communication
  • Attention to detail
  • Confidential document handling
  • Information confidentiality
  • Customer relationship management
  • Project management
  • Time optimization
  • Problem solving
  • Data management
  • Regulatory compliance

References

References available upon request.

Timeline

Executive Assistant to the Chief Executive Officer

CivicSource
01.2020 - 05.2026

Account Maintenance Representative

Higher education, servicing corporation
06.2006 - 12.2019

Tremont Community

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Glenda Manuel