Summary
Overview
Work History
Education
Skills
Timeline
Server
Glenda Taylor

Glenda Taylor

Great Custmer Servece
Richmond,VA

Summary

Dynamic and dedicated professional with a strong background in customer service and team management, honed at Blimp's Subs & Salads. Proven ability to enhance guest satisfaction through effective problem-solving and multitasking. Skilled in POS operation and maintaining cleanliness standards, consistently delivering high-quality service in fast-paced environments. Lots of experience in housekeeping &care giving, running errands, making the elderly people's life easer.

Overview

21
21
years of professional experience

Work History

Server

Up TownAlley
02.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Residential Housekeeper & Care Giver

Self-employed
06.2010 - 01.2021
  • Managed inventory levels for cleaning supplies and equipment, ensuring availability when needed for each task.
  • Contributed to a positive public image for the residential property by maintaining impeccable curb appeal through outdoor cleaning and maintenance tasks.
  • Promoted effective communication between residents and housekeeping staff, fostering positive relationships within the household.
  • Assisted with meal preparation duties as needed when requested by clients or required due to scheduling conflicts among other housekeeping staff members.

Manager

Blimp's Subs & Salads
02.2004 - 04.2010
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Business Education

Piedmont Community College
Charlottesville, VA
01-1990

High School Diploma -

John F KINNEDY HIGH
Richmond, VA
06-1989

Skills

  • Customer service
  • Point-of-sale operation
  • Food safety
  • Order accuracy
  • Time management
  • Team building
  • Problem solving
  • Attention to detail
  • Multitasking
  • Strong work ethic
  • Professional appearance
  • Cleanliness standards
  • Banquet coordination
  • Multitasking and organization
  • Positive and professional

Timeline

Server

Up TownAlley
02.2022 - Current

Residential Housekeeper & Care Giver

Self-employed
06.2010 - 01.2021

Manager

Blimp's Subs & Salads
02.2004 - 04.2010

Business Education

Piedmont Community College

High School Diploma -

John F KINNEDY HIGH
Glenda TaylorGreat Custmer Servece