Glenda Thompson
Fountain ,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
Olympic Committee
Colorado Springs, CO
12.2012 - 11.2019
- Maintained financial accounts by processing customer adjustments.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Complied with company policies and procedures by encouraging a positive and effective work environment among all employees.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
Shift Manager
Wendy's Restaurant
Fountain, CO
11.2010 - 10.2012
- Making sure crew members were keeping up with their responsibilities
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Assisted the management team in developing and creating a welcoming atmosphere for crew members to voice complaints.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained backup associates and led crew members in managing operations of the storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
Shift Manager
Burger King
Colorado Springs, CO
10.2009 - 11.2010
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Office Manager
Alco
Sorna, TX
06.2007 - 09.2009
- Coached employees through day-to-day work and complex problems.
- Communicated corporate objectives across divisions through regular correspondence.
- Standardized office structures and processes to promote collaboration and increased performance.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Monitored front areas so that questions could be promptly addressed.
Bus Driver
Fountain Fort Carson School District 8
Fountain, CO
08.2002 - 05.2007
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Transported passengers safely along prescribed routes according to tight schedules.
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO2025
High School Diploma -
Fountain Fort Carson High School
Fountain, CO06.1992
Skills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Upselling Products and Services
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Multitasking and Prioritization
- Patient and Empathetic
Timeline
Customer Service Specialist
Olympic Committee
12.2012 - 11.2019
Shift Manager
Wendy's Restaurant
11.2010 - 10.2012
Shift Manager
Burger King
10.2009 - 11.2010
Office Manager
Alco
06.2007 - 09.2009
Bus Driver
Fountain Fort Carson School District 8
08.2002 - 05.2007
Bachelor of Science - Criminal Justice
Colorado Technical University
High School Diploma -
Fountain Fort Carson High School
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