Glenda Trotta
Aliso Viejo,CA
Summary
− Exceptional customer service skills, patient and positive attitude. − Sales driven and goal oriented, with the ability to work in a team environment, Bilingual English/Spanish with ability to translate. − Skilled at learning new concepts quickly while working well under pressure.
Overview
16
16
years of professional experience
Work History
Office Manager
Security Deparment In Argentine
06.2014 - 12.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
E-commerce Mercado Libre
Mercado Libre
08.2016 - 06.2020
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
- Collected, defined and translated user requirements into project designs and implementation plans.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
- Delivered user support to clients to train, educate and answer questions.
Costumer Service
SPORT 78, Graells Nelson
11.2013 - 06.2014
- Responded to customers' complaints regarding service and product quality to solve issues.
- Packed, labeled and shipped products to customers, providing accurate delivery timelines.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Used well- established online selling techniques and procedures to market products on [Type] sites.
- Retail seller
Receptionist/Call Center Representative
Drogueria 20 de Junio SA
03.2011 - 10.2013
- Answer and return all incomig calls − Schedule appointments − Order medications
Receptionist/ Salon Coordinator
Èli Alexander Salono, inc
07.2010 - 03.2011
- Greet clientes with professionalism and welcome them to the salon − Administrative duties such as updating and maintaining clients − Maintenance safety standarsds and cleanliness
- Maintained client waiting area, ensuring that it was kept clean at all times.
Education
Associate of Science - Evisceration Techinian
APUR
ROSARIO, ARGENTINA11.2010
High School Diploma -
San Ramon Nonanto School
Rosario, Argentina11.2005
Skills
- Policy and Procedure Modification
- Team Management
- Report Preparation and Analysis
- Office Management
Timeline
E-commerce Mercado Libre
Mercado Libre
08.2016 - 06.2020
Office Manager
Security Deparment In Argentine
06.2014 - 12.2022
Costumer Service
SPORT 78, Graells Nelson
11.2013 - 06.2014
Receptionist/Call Center Representative
Drogueria 20 de Junio SA
03.2011 - 10.2013
Receptionist/ Salon Coordinator
Èli Alexander Salono, inc
07.2010 - 03.2011
Associate of Science - Evisceration Techinian
APUR
High School Diploma -
San Ramon Nonanto School
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