Glendalee Maldonado
Bridgeport,CT
Summary
I have been a Pharmacy Technician for 11 years and, also a night shift manager for the Ronald McDonald House for 5 years. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts. Multilingual and fluent in English and Spanish, offering solid comprehension of cultural diversity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Yale New Haven Health
New Haven, CT
07.2022 - Current
- I prepare medications and deliver to patients before they are discharged from the hospital.
- I blister pack medications for the Grimes center and Columbus House.
- I help with inventory which includes ordering medications that are currently out of stock and sending back expired or recalled medications.
- I am in charge of Prudent RX for AWC which is a program that provides copay assistance for specialty medications such as cancer, rheumatoid arthritis, and multiple sclerosis.
Assistant Night Manager
Ronald McDonald House Charities, Inc
New Haven, CT
01.2020 - Current
- Assist in giving support to the families in their time of need/grievance
- Update the census of families currently staying at RMH
- File away families' files in alphabetical order once they have checked out
- Assist in managing the office by answering telephone calls, supervising volunteers and updating files as necessary
- Attend monthly meetings
- Respond to late calls from families and do frequent rounds to monitor families
- Restock supplies in office and pantries
Pharmacy Technician Offered Insight into Over-the-counter Products and Verified Insurance
Walgreens
Fairfield, CT
07.2014 - 04.2022
- I worked with insurance companies to process claims, resolve problems and obtain payments.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Promoted the health and well-being of patients through flu immunizations.
- Ordered medicines daily to ensure compliance with demands and needs.
- Delivered quality care to customers through close collaboration with the pharmacist.
- Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels.
- Resolved third-party rejection claims.
- Dispensed approximately 300 prescriptions daily.
- Filled and processed prescriptions to ensure prompt and efficient patient care.
- Dispensed medications to patients in accordance with pharmacist orders.
- Maintained clean and organized pharmacy shelving and work areas.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Education
Bachelor of Science - Health Sciences
University of Bridgeport
Bridgeport, CT05.2019
Skills
- Strong communication skills, team leadership, time management, organized, perfect attendance record, good typing skills, flexible schedule, problem solving, cheerful and energetic, proper labeling procedures, excellent multitasker, ordering and stocking medications, reliable and dependable, workflow optimization, inventory control procedures, bilingual (11 years)
- Pharmacy Technician Experience (11 years)
- HIPAA
- Medical Billing
- Microsoft Word
- English
- ICD-10
- Microsoft Powerpoint
- Insurance Verification
- Medical Terminology
- Hospital Experience (3 years)
- Epic (3 years)
Certification
- Pharmacy technician license, April 2025 to March 2026
- PTCB certification, June 2025 to June 2027
Languages
Spanish - Fluent
English - Fluent
Timeline
Certified Pharmacy Technician
Yale New Haven Health
07.2022 - Current
Assistant Night Manager
Ronald McDonald House Charities, Inc
01.2020 - Current
Pharmacy Technician Offered Insight into Over-the-counter Products and Verified Insurance
Walgreens
07.2014 - 04.2022
Bachelor of Science - Health Sciences
University of Bridgeport