Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glenn F. Richard

Trumbull,CT

Summary


Knowledgeable sales manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Overview

20
20
years of professional experience

Work History

Store Manager

Ninety 9 Bottles
07.2016 - Current
  • Consistently exceed store sales by increasing revenue from 1.1 million to 3.1 million.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Successfully redesigned existing inventory system, resulting in 1.5% decrease in credit card fees and increase in revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Store Manager

Greenwich Wine & Spirits
08.2013 - 07.2016
  • Grew customer based and increased store revenue from 0% to 2.7 million through sales promotions and increasing inventory.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.

Sales Representative

Hartley & Parker Ltd.
06.2005 - 11.2007
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Education

Advanced Certification - Merit

Wine and Spirits Education Trust
NY, NY
01.2014

High School Graduate - undefined

Weston High School
Weston, CT
01.2001

Skills

  • Retail inventory management
  • Organize sales approach
  • Microsoft Office Proficiency
  • Toast credit card system
  • Cash Register Express
  • Customer service
  • Problem-solving
  • Store operations
  • Team leadership
  • Cash management

Timeline

Store Manager

Ninety 9 Bottles
07.2016 - Current

Store Manager

Greenwich Wine & Spirits
08.2013 - 07.2016

Sales Representative

Hartley & Parker Ltd.
06.2005 - 11.2007

High School Graduate - undefined

Weston High School

Advanced Certification - Merit

Wine and Spirits Education Trust

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