Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Glennett Austin

Raleigh,NC

Summary

Driven professional with a proven track record in client account management and sales development, notably at Charter Spectrum. Skilled in upselling and customer needs assessment, adept at enhancing customer relationships and business growth. Demonstrated ability to exceed sales targets by leveraging inventory control and promotional support, ensuring high levels of client satisfaction.

Overview

14
14
years of professional experience

Work History

Sales Associate

Charter Spectrum
05.2017 - 05.2024
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.


School Bus Driver

Wake County Public Schools
06.2012 - 02.2016
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.

Customer Service Representative

ACS Xerox
01.2010 - 06.2012
  • Responded to customer requests for products, services, and company information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School -

Fuquay-Varina High School
Fuquay-varina, NC

Skills

  • Client Account Management
  • Promotional support
  • Upselling
  • Business Development
  • Sales Development
  • Customer Needs Assessment
  • Inventory Control

Additional Information

Highly motivated Sales Associate with 10 years of experience in developing and implementing successful sales strategies resulting in a significant increase in new customer acquisition and exceeding quarterly sales targets by 30%. Proven track record in maintaining accurate customer records, monitoring customer feedback, and achieving a 90% customer satisfaction rate. Skilled in identifying and developing new customer opportunities, preparing and presenting sales presentations, and participating in work sales trip to improve customer experience and engagement.

Timeline

Sales Associate

Charter Spectrum
05.2017 - 05.2024

School Bus Driver

Wake County Public Schools
06.2012 - 02.2016

Customer Service Representative

ACS Xerox
01.2010 - 06.2012

High School -

Fuquay-Varina High School
Glennett Austin