Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glennis George

WASHINGTON,District Of Columbia

Summary

A motivated and reliable professional with 19 years of customer service experience. Key professional skills includes providing great customer service in order to satisfy the customer needs/wants, coaching people with the tools, knowledge, and opportunities they need to develop themselves to become more effective and the ability to find the appropriate solution to a problem using whatever information, experience and resources are available.

Overview

6
6
years of professional experience

Work History

Optician

Howard Univeristy
03.2020 - Current
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Created and maintained databases to track and record customer data.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
  • Responded to inquiries from callers seeking information.

Sales Associate

Ace Cash Express
01.2018 - 03.2020
  • Educate customers on Ace products
  • Maintain store security
  • Provide cards services (pre paid and bank accounts)
  • Process MoneyGram transactions
  • Complete Bill pay transactions
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Education

High School Diploma -

Anacostia Senior High School
Washington, DC
06.2004

Skills

  • Customer Service
  • Optical Measurements
  • Insurance Verification
  • Computer Skills
  • Repairing Glasses
  • Optical dispensing
  • Frame Selection
  • Supply Management
  • Administrative Functions
  • Inventory Management

Timeline

Optician

Howard Univeristy
03.2020 - Current

Sales Associate

Ace Cash Express
01.2018 - 03.2020

High School Diploma -

Anacostia Senior High School

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Glennis George