Glindelia Morales
Fresno,TX
Summary
Dynamic General Manager with expertise in operational efficiency, team leadership, and customer satisfaction. Proven ability to analyze sales data and enhance team performance while maintaining high standards of service delivery.
Overview
14
14
years of professional experience
Work History
General Manager
Project Bistro Café Express
Houston, Texas
02.2013 - Current
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed staff schedules and training programs to enhance team performance and engagement.
- Coordinated with suppliers to maintain inventory levels and quality of food products.
- Fostered a positive work environment through team-building activities and open communication.
- Analyzed sales data to identify growth opportunities and adjust operational strategies accordingly.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with health regulations and safety standards across all restaurant activities.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Skills
- Inventory management
- Budget management
- Customer service
- Operational strategy
- Cost control
- Employee training
- Staff scheduling
- Leadership
Timeline
General Manager
Project Bistro Café Express
02.2013 - Current