Gloria Allison
Fleetwood,PA
Summary
Compassionate Advocate with outstanding communication skills. Goes extra mile to provide assistance to victims of abuse through proficient knowledge of court procedures, network of resources and hard work.
Overview
20
20
years of professional experience
Work History
Medical Front Office Receptionist
Lehigh Valley Imaging
Allentown, PA
02.2024 - Current
- Utilized excellent organizational skills to manage multiple tasks simultaneously.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Prepared documents for imaging procedures prior to patient's visit.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Registration Specialist
Lehigh Valley Hospital and Health Network
Allentown, PA
02.2023 - Current
- Registered patients for outpatient procedures and emergency services.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
Laboratory Assistant
HNL Lab Medicine
Allentown, PA
02.2022 - Current
- Obtained samples for testing following standard protocols.
- Maintained clean and organized work area with adequate supplies and reagents.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Prepared specimens and forms for transport to outside laboratories.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Order, receive and triage incoming specimens and evaluate specimen integrity.
- Perform clerical duties and support to include filing and record maintenance (both hardcopy and through computer programs) including of patient demographics and insurance information
Lab Technician
John Paul MItchell Systems
Reading , PA
08.2021 - Current
- Collected, labeled and stored lab samples according to laboratory specifications.
- Maintained, calibrated and troubleshot pH probes,meters.
- Supervised supplies in inventory and notified Supervisor when items became low.
- Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
- Prepared test samples and obtained and recorded test data in accordance with standards.
Specimen Technician
Quest Diagnostics
Horsham, PA
08.2020 - 07.2021
- Gathered biological samples for laboratory tests.
- Verified collection orders and communicated discrepancies to supervisor.
- Recorded, reported and posted specimen results in company software.
- Followed laboratory guidelines for handling biological specimens.
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Processed specimens and prepared each for shipment to testing laboratories.
Assistant Store Manager
Dollar General
Kutztown, PA
10.2019 - 08.2020
- Rotated merchandise and displays to feature new products and promotions.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Supervised payroll corrections for accuracy and duplications.
Driver
Uber
San Francisco, CA
02.2018 - 06.2019
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Achieved consistently high customer scores due to exceptional service.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
Data Entry Clerk
Iron Mountain
Livermore, CA
03.2018 - 07.2018
- Evaluated source documents to locate information needed for each data entry field.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Organized, sorted and checked paper files,forms or other information against the inputted data.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Entered client information into databases quickly and with minimal errors.
Unit Clerk
Central Valley Specialty Hospital
Modesto, CA
08.2017 - 02.2018
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Prepared admissions charts and scanned records.
- Arranged discharges and patient transportations.
- Answered multi-line telephone system, provided information and directed calls.
Scheduler
Dr. Bruce Blackhart
Oakdale, CA
11.2016 - 02.2017
- Used Evident/CPSI to schedule patients.
- Confirmed patient appointments day before scheduled.
- Checked patients in and out and collected payments.
- Reviewed new patient paperwork before scheduling appointments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Enhanced office efficiency by handling 50+ callers per day.
Administrative Assistant
Ceres Unified School District
Ceres, CA
01.2008 - 12.2010
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Attendance Clerk
Ceres Unified School District
Ceres, CA
07.2004 - 12.2007
- Called parents and guardians to inquire about late or truant students.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Developed exceptional time management, relationship building and organizational skills from working in busy school setting.
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
Education
High School Diploma -
Modesto High School
Modesto, CACertificate - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FLCertificate - Medical Front Office
Brightwood College
Modesto, CABachelor of Science - Counseling Psychology
Walden University
Minneapolis, MNSkills
- Multitasking and Prioritization
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Good work ethic
- Critical Thinking
- Conflict Resolution
- Active Listening
- Adaptability and Flexibility
Timeline
Medical Front Office Receptionist
Lehigh Valley Imaging
02.2024 - Current
Registration Specialist
Lehigh Valley Hospital and Health Network
02.2023 - Current
Laboratory Assistant
HNL Lab Medicine
02.2022 - Current
Lab Technician
John Paul MItchell Systems
08.2021 - Current
Specimen Technician
Quest Diagnostics
08.2020 - 07.2021
Assistant Store Manager
Dollar General
10.2019 - 08.2020
Data Entry Clerk
Iron Mountain
03.2018 - 07.2018
Driver
Uber
02.2018 - 06.2019
Unit Clerk
Central Valley Specialty Hospital
08.2017 - 02.2018
Scheduler
Dr. Bruce Blackhart
11.2016 - 02.2017
Administrative Assistant
Ceres Unified School District
01.2008 - 12.2010
Attendance Clerk
Ceres Unified School District
07.2004 - 12.2007
High School Diploma -
Modesto High School
Certificate - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Certificate - Medical Front Office
Brightwood College
Bachelor of Science - Counseling Psychology
Walden University
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