Gloria Ansah
Staten Island
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Bringing 3+ years of customer service experience with an ability to create a welcoming and efficient healthcare environment. Skilled in assisting with physical, pediatric, and eye exams, performing EKGs, vital signs monitoring, audio, venipuncture and maintaining accurate medical records and billing. Adept at scheduling patient appointments and ensuring compliance with infection control protocols. Passionate about delivering quality patient knows medical ethics, and minor surgical procedures. Dedicated to making a meaningful impact in healthcare with a warm and detailed approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
The Ima Group
04.2025 - Current
- Delivered comprehensive patient care support as a Certified Clinical Medical Assistant (CCMA) in a high-volume, fast-paced clinical environment
- Performed patient intake, including vital signs, medical history documentation, and EMR data entry with accuracy and efficiency
- Managed front desk operations, including patient check-in/check-out, appointment scheduling, and insurance verification
- Processed medical documentation, referrals, and lab orders while ensuring compliance with company and regulatory standards
- Coordinated communication between patients, providers, and external facilities to streamline care and reduce delays
- Handled high call volumes, addressing patient inquiries, resolving concerns, and maintaining professionalism under pressure
- Maintained organized records and ensured confidentiality in accordance with HIPAA regulations
- Adapted quickly to shifting priorities and multitasked across clinical, administrative, and processing roles to support team productivity
- Very skilled in taking Vitals, Venipunctures, EKG/ECG, PFT Breath Tests and Audiometry.
Sales Associate
Pandora
10.2023 - 07.2024
- Provided exceptional customer service by assisting clients in selecting jewelry that matched their style and preferences. Maintained a deep knowledge of Pandora products, including charms, bracelets, rings, and collections, to offer personalized recommendations. Handled transactions efficiently, processed returns, and managed inventory restocking. Created an engaging shopping experience by building relationships with customers and delivering a high level of product expertise. Ensured the store remained visually appealing through merchandising and organization while meeting sales goals in a fast-paced retail environment.
Crew Member
Subway
10.2021 - 06.2022
- Provided fast and friendly customer service in a high-paced food service environment. Accurately prepared sandwiches and salads according to customer preferences while following food safety and sanitation guidelines. Operated the cash register, handled transactions, and ensured accurate order fulfillment. Maintained a clean and organized work area, restocked ingredients, and assisted with opening and closing duties. Worked efficiently as part of a team to deliver quality food and a positive dining experience.
Education
Bachelor of Science - Biology Candidate
Medgar Evers College
05-2026
Clinical Medical Assistant - undefined
Stepful Inc.
03-2025
Certified Phlebotomist Technician - undefined
TIA Alliance
06-2024
High School Diploma - undefined
Curtis High School
06-2022
Skills
- Multitasking
- Strong Communication
- Time Management
- Team Collaboration & Adaptability
- Venipuncture Expertise
- EMR Documentation/ Processing
- Point of Care Testing
- Critical Thinking
- EKG/ECG Placement & Monitoring
- HIPAA compliance
- Vital signs monitoring
Certification
- CCMA - Certified Clinical Medical Assistant
- PT - Phlebotomy Technician
Timeline
Certified Clinical Medical Assistant
The Ima Group
04.2025 - Current
Sales Associate
Pandora
10.2023 - 07.2024
Crew Member
Subway
10.2021 - 06.2022
Clinical Medical Assistant - undefined
Stepful Inc.
Certified Phlebotomist Technician - undefined
TIA Alliance
High School Diploma - undefined
Curtis High School
Bachelor of Science - Biology Candidate
Medgar Evers College