Gloria Brown
Lansdowne,PA
Summary
Proven Patient Care Coordinator with a track record of enhancing patient satisfaction and streamlining clinic operations at Delaware First Health. Skilled in HIPAA compliance and exceptional customer service, demonstrated through improved efficiency and empathetic patient interactions. Expert in organizational and critical thinking skills, ensuring high-quality care and operational excellence.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
Delaware First Health
11.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Patient Coordinator
Aids Care Group
01.2010 - 10.2021
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Education
Associate of Science - Health Care Management
Penn Foster Career School
Scranton, PA06.2026
High School Diploma -
Penn Wood High School
Lansdowne, PA06.2007
Skills
Critical Thinking Skills
HIPAA Compliance
Organizational Skills
Appointment Scheduling
Customer Service
Multitasking ability
Insurance Verification
Patient Care
Timeline
Patient Care Coordinator
Delaware First Health
11.2022 - Current
Patient Coordinator
Aids Care Group
01.2010 - 10.2021
Associate of Science - Health Care Management
Penn Foster Career School
High School Diploma -
Penn Wood High School
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