Gloria Burse
Memphis,TN
Summary
Experienced healthcare professional specializing in medical office operations and patient care coordination. Demonstrated ability to efficiently manage tasks in fast-paced environments through team collaboration. Known for exceptional organizational skills and patient-centered approach. Committed to delivering personalized service and quality patient care. Valued for reliability and flexibility in healthcare delivery.
Overview
28
28
years of professional experience
Work History
Medical Office Assistant
Methodist Healthcare
09.2013 - Current
- Maintain high standards of quality service through friendly greetings and interactions with patients
- Ensure completeness and accuracy of patients' forms, including demographic and insurance coverage information
- Demonstrate empowerment to accommodate the needs or requests of patients
- Resolve all registration-related issues and ensure efficient check-in process for the benefit of both patients and physicians
- Successfully prioritize and perform all daily tasks in a timely manner to maintain front office structure
- Collect and compute insurance co-payment or out-of-pocket payment upon patient check
- Balance daily payment collections and ensure funds are deposited properly
- Promote a positive atmosphere within work environment to ensure patient return and satisfaction
- Maintain order and overall productivity within front office through tasks, such as scheduling patient appointments
- Successfully develop highly empathetic patient relationships and exceed service standards and goals
Medical Office Assistant
UT Medical Group
06.1997 - 09.2013
Education
Certification in Medical Assistant -
San Diego Community College
08.1990
Skills
- Customer service orientation
- Patient registration
- Appointment scheduling
- Appointment reminders
- Payment collection and processing
- Payment reconciliation
- Teamwork and collaboration
- Multitasking and organization
- Attention to detail
- HIPAA compliance
Methodist Healthcare Service Award
Award for 28 years of service
Timeline
Medical Office Assistant
Methodist Healthcare
09.2013 - Current
Medical Office Assistant
UT Medical Group
06.1997 - 09.2013
Certification in Medical Assistant -
San Diego Community College
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