Gloria Castellanos
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Moore's Compounding Pharmacy
11.2017 - Current
- Enhanced customer satisfaction by providing accurate and timely medication dispensing services.
- Demonstrated strong attention to detail in reviewing prescriptions for accuracy before dispensing medications to patients.
- Prepared sterile compounding products using aseptic techniques, ensuring compliance with safety regulations and quality control measures.
- Maintained a safe and clean pharmacy environment by adhering to infection control protocols, sanitation guidelines, and regulatory standards for hazardous waste disposal.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted, measured and compounded medications following standard procedures.
Certified Pharmacy Technician
Walmart
07.2015 - 11.2017
- Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
- Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
- Ensured smooth workflow within the pharmacy by performing quality control checks on all dispensed medications.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted, measured and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
- Managed opening and closing duties for pharmacy.
Certified Pharmacy Technician
Walgreens
01.2002 - 06.2015
- Increased customer satisfaction by promptly addressing concerns, answering questions, and providing knowledgeable advice on prescription medications.
- Ensured proper storage of medications according to manufacturer guidelines, maintaining drug quality and efficacy.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
Education
Certified Pharmacy Technician -
State Board of Pharmacy
03.1992
High School Diploma -
Richard King High School
Corpus Christi, TX06.1988
Skills
- Advanced Math Skills
- Problem-Solving Skills
- Drug Inventory Control
- Pharmacy and Customer Records Management
- Manual and Automated Medication Dispensing
- HIPAA
- Insurance Verification
- Prescription Verification
- Insurance Billing
- Filling Prescriptions
- Customer Service
- Conflict Resolution
- Compounding Techniques
- Dosage Form Preparation
- Medication Dispensing
- Continuous Learning
- Time Management
- Medication Storage
- Patient Confidentiality
- Supply Restocking
- Drug Inventory Management
- Prescription Filling
- Order Verification
- Interpreting and Processing Medication Orders
- Medication Labels
- Record Preparation
- Receiving Incoming Supplies
- Interpreting Orders
- Processing Payments
- Verifying Orders
- Answering Customer Questions
- Stocking Shelves
- Insurance Processing
- Data Entry
Certification
- CPhT - Certified Pharmacy Technician
- Certified Compounding Technician
- State Board of Pharmacy Certified
Timeline
Certified Pharmacy Technician
Moore's Compounding Pharmacy
11.2017 - Current
Certified Pharmacy Technician
Walmart
07.2015 - 11.2017
Certified Pharmacy Technician
Walgreens
01.2002 - 06.2015
Certified Pharmacy Technician -
State Board of Pharmacy
High School Diploma -
Richard King High School
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