Gloria Castillo
The Bronx
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Cashier
Family Dollar
Yonkers
02.2025 - 08.2026
- Processed customer transactions accurately and efficiently at Family Dollar.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and digital payments securely and responsibly.
- Collaborated with team members to restock shelves and organize merchandise.
- Managed returns and exchanges according to store policies.
- Participated in training new cashiers on store procedures and systems.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Coffee Barista and Cashier
Hilltop Perk
Manhattan
03.2023 - 08.2023
- Prepared high-quality coffee beverages for diverse customer preferences.
- Maintained cleanliness and organization of the coffee bar area.
- Provided friendly and efficient customer service during busy hours.
- Operated espresso machines and other brewing equipment with precision.
- Handled cash transactions accurately and efficiently at the register.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Operated cash register to process payments from customers.
- Maintained cleanliness of work area, including counters and equipment.
- Greeted guests with pleasant smile and superior customer service.
Education
Riverside High School
Yonkers, NYSkills
- Cash handling
- Customer service
- Beverage preparation
- Point of sale
- Team collaboration
- Communication skills
- Attention to detail
- Problem solving
- Cleanliness standards
- Payment processing
- Sales transactions
- Cash register operation
- ID verification
- Customer service excellence
- Work ethic and integrity
- Edit or add your own
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Cashier
Family Dollar
02.2025 - 08.2026
Coffee Barista and Cashier
Hilltop Perk
03.2023 - 08.2023
Riverside High School