GLORIA CRUZ
Egg Harbor City,NJ
Summary
Detail-oriented Patient Service Representative with extensive experience in front desk operations, patient scheduling, and insurance verification. Demonstrated ability to streamline patient flow and enhance data accuracy in high-volume medical environments. Proficient in patient intake, call routing, and referral coordination, ensuring efficient daily operations and a positive patient experience. Strong administrative skills support effective communication and collaboration within healthcare teams.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Receptionist (PSR)
Cooper Medical
Camden, NJ
12.2014 - 08.2023
- Greeted patients at Cooper Medical front desk, confirming appointment details to ensure smooth check-in process.
- Checked in patients and collected insurance and registration information.
- Scheduled patient appointments and maintained provider calendars to optimize physician availability.
- Organized patient appointments and confirmed details with individuals.
- Answered incoming calls and directed requests to appropriate medical staff.
- Coordinated referrals and follow-up communications, enhancing patient care continuity.
- Provided information to visitors to ensure a positive experience.
- Processed daily mail, faxes, and front desk correspondence.
Education
High School Diploma -
Hammonton High
Hammonton, NJ06-1972
Skills
- Patient scheduling
- Patient registration
- Referral coordination
- Appointment calendars
- Front desk operations
- Patient intake
- Insurance verification
- Call routing
- Office correspondence
- Data entry
- Office equipment operations
- Office supply management
- Problem solving
- Telephone skills
- Active listening
Languages
Spanish
Native/ Bilingual
Certification
- Ladders in Gerontology
- Working with elderly patients
- Advanced concepts and nursing complications
- Accounting 1
- Star Institute for medical assistant
Timeline
Receptionist (PSR)
Cooper Medical
12.2014 - 08.2023
High School Diploma -
Hammonton High