Gloria Dewey
Elkton,FL
Summary
Accomplished Operations Supervisor with a proven track record at Ryder Logistics, enhancing team productivity and customer satisfaction through effective leadership and quality assurance. Skilled in safety oversight and customer relationship development, adept at performance monitoring and delegation. Demonstrated success in mentoring employees and streamlining operations, significantly reducing onboarding time.
Overview
30
30
years of professional experience
Work History
Operations Supervisor
Ryder Logistics
Elkton, FL
06.2002 - 01.2025
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Developed strong relationships with customers through excellent customer service practices.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, mentored and motivated employees to maximize team productivity.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Cargo Specialist 88H
United States Army Reserve
Jacksonvilel, FL
02.1995 - 03.2008
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
- Conducted inventories and updated database to reflect accurate cargo information.
- Performed accurate and timely cargo loading and unloading operations in accordance with relevant safety regulations.
- Maintained inventory records of all incoming and outgoing shipments.
- Directed cargo loading to monitor even distribution of weight.
- Installed protective bracing, padding, and strapping to prevent shifting and damage to items during transport.
- Used scanners to track parcel information, condition or receipt.
Education
Bachelor of Science - BAS Organizational Management
St Johns River State College
Saint Augustine, FL12-2017
Skills
- Performance monitoring
- Delegation
- Lean manufacturing principles
- KPI tracking
Timeline
Operations Supervisor
Ryder Logistics
06.2002 - 01.2025
Cargo Specialist 88H
United States Army Reserve
02.1995 - 03.2008
Bachelor of Science - BAS Organizational Management
St Johns River State College
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