Gloria Gutierrez
Chula Vista,CA
Summary
A motivated and compassionate individual with a social work bachelor's degree from San Diego State University. Passionate about enhancing people's over all well-being by advocating, motivating and mentoring individuals throughout different aspects of their lives. Seeking to work alongside Rady Children's Hospital team in continuing to enhance the overall health and developmental potential of children as a Child and Family Specialist.
Overview
5
5
years of professional experience
Work History
Office Manager
H Street Optometry
Chula Vista, CA
03.2020 - Current
- Oversee the work of all office employees to ensure the effective completion of receptionist and opticians' daily tasks.
- Provide leadership, insight, and mentorship to newly hired employees in the areas of reception and opticianry.
- Utilize active listening skills to mediate stressful circumstances and effectively diffuse tense situations regarding staff and patients.
- Effectively build trustworthy and professional relationships with patients to better assist their eyewear needs.
- Educate patients and their families or caregivers regarding their eyewear options and insurance benefits.
- Enhance personal growth and development through optician training certification.
Social Work Intern
Scripps Mercy Hospital Well-Being Center
Chula Vista, CA
08.2019 - 05.2020
- Provide proactive case management by connecting patients with internal and external community programs.
- Work collaboratively with patients by providing support and emphasizing autonomy in accomplishing patient goals.
- Use active listening skills to establish good interpersonal relationships.
- Conduct assessments for barriers to care such as transportation, insurance, and language.
- Document patients weekly progress to ensure decrease in hospital readmissions 30 days post discharge.
Substitute School Secretary
Chula Vista Elementary School District
Chula Vista, CA
02.2019 - 03.2020
- Support school directors and teaching staff by greeting visitors, taking messages, and completing clerical tasks.
- Preserve students’ records and personal information confidential.
- Screen and verify visitors for identification credentials and purpose of visit to maintain the security of students, teachers, and school officials.
- Resolve conflicts with parents using active listening skills to de-escalate difficult situations.
- Submit all students' attendance to the school district in a timely matter.
Substitute Student Attendant/Instructional Assistant
Chula Vista Elementary School District
Chula Vista, CA
02.2019 - 03.2020
- Tutor students individually or in small groups to reinforce understanding of learning activities.
- Assist students with disabilities and special needs by providing additional educational and physical support.
- Teach and motivate students to utilize their conflict- resolution abilities.
- Effectively communicate with teachers and school officials concerning student struggles, dilemmas, and accomplishments.
Education
Certification - Adult And Pediatric First Aid/CPR/AED
American Red Cross
San Diego, CA01-2023
Certification - Optician Certification Training
San Diego State University Global Campus
San Diego, CA06.2022
Bachelor of Arts - Social Work
San Diego State University
San Diego, CA05.2020
Skills
Interpersonal Skills
Leadership
Adaptability
Conflict Resolution
Organization
Inner strength and perseverance
Active listening skills
Natural ability to understand people's point of views
Timeline
Office Manager
H Street Optometry
03.2020 - Current
Social Work Intern
Scripps Mercy Hospital Well-Being Center
08.2019 - 05.2020
Substitute School Secretary
Chula Vista Elementary School District
02.2019 - 03.2020
Substitute Student Attendant/Instructional Assistant
Chula Vista Elementary School District
02.2019 - 03.2020
Certification - Adult And Pediatric First Aid/CPR/AED
American Red Cross
Certification - Optician Certification Training
San Diego State University Global Campus
Bachelor of Arts - Social Work
San Diego State University
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