Pamela Donaldson-Guyton
Montgomery
Summary
Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Adaptable Office Manager with distinguished skills in data entry and communications. Offers abilities in streamlining offices for improved functionality. Quick to support visitors and staff with diverse needs.
Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.
Motivational leader and team building and customer service skills. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Well-rounded professional possessing clerical and team support abilities. Skilled in scheduling appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
30
30
years of professional experience
Work History
Office Manager
Carastar Health
Montgomery
05.2008 - Current
- Managed the front desk area ensuring neatness at all times.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Greeted visitors and patients in a courteous and friendly manner.
- Checked outpatients upon completion of their visit, collected co-payments if necessary and processed billing paperwork.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Monitored unit supply levels and notified management of ordering needs.
- Managed unit call reception and routed calls to correct personnel.
- Supported the orientation of new staff by providing guidance on unit procedures and documentation.
- Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
- Managed confidential information with discretion and in accordance with HIPAA guidelines.
- Handled billing inquiries and facilitated communication between patients and financial departments.
- Monitored and ordered office and medical supplies to maintain inventory levels.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Routed laboratory or diagnostic results to appropriate staff.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
- Responded to customer inquiries via phone or email in a professional manner.
Group Home Manager
MAMHA /Carastar Health
Montgomery
05.2006 - 09.2007
- Organized recreational activities such as field trips or social events for residents in order to enhance their well-being.
- Implemented strategies for conflict resolution between residents when disputes arose.
- Adhered strictly to confidentiality guidelines regarding client information at all times.
- Provided crisis management interventions as needed to address behavioral issues in a timely manner.
- Responded quickly and appropriately to emergency situations by implementing safety measures when needed.
- Ensured that all necessary safety protocols were followed while providing care in the home environment.
- Inspected living areas regularly to identify any potential hazards or maintenance needs.
- Established positive therapeutic relationships with residents by planning and activities in home and community.
- Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening, and asking appropriate questions.
- Conversed with residents to promote social interaction and reinforce positive behaviors.
- Resolved concerns regarding staff, residents, and care to maintain standards throughout group home.
- Coordinated community activities to promote social skills and community participation.
- Encouraged residents to independently interact with others, make decisions and participate in community activities.
Certified Nursing Assistant
Hillview Terrace
Montgomery
04.2002 - 09.2007
- Participated in educational programs related to nursing assistant skills development.
- Provided emotional support to patients and families during difficult times.
- Answered call lights promptly and responded to patient needs accordingly.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided emotional support to family members regarding end-of-life decisions.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Reported changes in patient condition to registered nurse or physician.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Responded quickly to emergency situations involving sudden illness or injury.
- Transported patients to treatment units, using wheelchair or stretcher.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Observed patients for any changes in their physical or mental condition.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Observed and reported unusual symptoms and changes to charge nurse.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Documented activities and recorded information in EMR system.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted residents in preparing for activities and social programs.
- Used mobility devices to transport patients.
- Supported non-ambulatory residents in range of motion exercises.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Answered patient call signals and signal lights to determine patients' needs.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Certified Nursing Assistant
Capitol Hill Healthcare
Montgomery
07.1995 - 04.2002
- Participated in educational programs related to nursing assistant skills development.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Reported changes in patient condition to registered nurse or physician.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Responded quickly to emergency situations involving sudden illness or injury.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Observed patients for any changes in their physical or mental condition.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Observed and reported unusual symptoms and changes to charge nurse.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted residents in preparing for activities and social programs.
- Used mobility devices to transport patients.
- Supported non-ambulatory residents in range of motion exercises.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Provided emotional support to patients and families during difficult times.
- Answered call lights promptly and responded to patient needs accordingly.
Education
Christian Education
Believing In God Ministry Theological Institute
Montgomery, AL04-2025
Diploma - Cosmetology
Riley College School of Cosmetology
Montgomery, AL03-1988
High School Diploma -
Highland Home School
Highland Home, AL05-1987
Skills
- Team collaboration
- Conflict resolution
- Customer service
- Effective communication
- Time management abilities
- Customer relationship management
- Team leadership
- Documentation and reporting
- Computer skills
- Scheduling
- Relationship building
- Work Planning and Prioritization
- Task prioritization
- Administrative oversight
- Time management
- Data entry
- Policy implementation
- Document management
- Employee coaching and mentoring
- Adaptability
- Schedule management
- Continuous improvement
- Collaborate cross-functionally
- Active listening
- Facility management
- Lead generation
- Interpersonal communication
- Interpersonal skills
- Teamwork and collaboration
- Positive attitude
- Office management software
- Decision-making
- Team development
- Goal setting
- Complex Problem-solving
- Administrative support
- Workflow planning
- Mail handling
Affiliations
I have been employed with MAMHA/Carastar Health for Nineteen years. The last seventeen years I've worked at the Elmore Satellite where my job title has gone from administrative assistant, to county secretary to current Office Manager. I'm confident that my years of experience has equipped me to be a successful team leader.
Timeline
Office Manager
Carastar Health
05.2008 - Current
Group Home Manager
MAMHA /Carastar Health
05.2006 - 09.2007
Certified Nursing Assistant
Hillview Terrace
04.2002 - 09.2007
Certified Nursing Assistant
Capitol Hill Healthcare
07.1995 - 04.2002
Christian Education
Believing In God Ministry Theological Institute
Diploma - Cosmetology
Riley College School of Cosmetology
High School Diploma -
Highland Home School