Gloria Johnson
Foley,AL
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
28
28
years of professional experience
Work History
Insurance Sales Agent
Direct Auto & Life Insurance
12.2021 - Current
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Guest Service Representative
OWA
05.2021 - 12.2021
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Event Specialist
Advantage Solutions Marketing
05.2017 - 04.2019
- Interfaced with clients to understand event objectives.
- Managed event logistics and operations.
- Negotiated and worked with venues and vendors to carry out event objectives.
- Accurately calculated and processed expenses during and after events.
General Manager
Chevron Foods
09.1995 - 08.2005
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
No Degree - Business/Education
Jones County Junior College
Ellisville, MSNo Degree - Insurance License
University of Alabama At Birmingham
Birmingham, ALSkills
- Premium Calculations
- Client Account Management
- Customer Referrals
- Agency Management System 360
Timeline
Insurance Sales Agent
Direct Auto & Life Insurance
12.2021 - Current
Guest Service Representative
OWA
05.2021 - 12.2021
Event Specialist
Advantage Solutions Marketing
05.2017 - 04.2019
General Manager
Chevron Foods
09.1995 - 08.2005
No Degree - Business/Education
Jones County Junior College
No Degree - Insurance License
University of Alabama At Birmingham
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