Gloria Lazo
Houston
Summary
Resourceful coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in office setting.
Overview
10
10
years of professional experience
Work History
Retinal Coordinator Procedure Scheduling Lead
Mann Eye Institute
Houston
04.2023 - Current
- Coordinated patient appointment scheduling and follow-up communications.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Delegated work to appropriate retinal teams
Sr. Patient Access Coordinator & Training Lead
Mann Eye Institute
Houston
04.2023 - Current
- Identified root causes of issues and solved a variety of problems to improve business operations and management.
- Effectively managed a high volume of inbound customer calls for 17 locations.
- Update patient information, and insurances as needed.
- Managed patient scheduling and appointment coordination for general eye care services.
- Consulted with managers to resolve problems relating to employee performance.
Optometric Assistant
Dr.Sandra Collazo
Houston
10.2016 - 03.2023
- Was in charge of orienting and training new employees on proper procedures and policies.
- Kept detailed records of test results by entering data and patient information into a computer.
- Directed patients to exam rooms, answered questions, and helped doctors prepare for exams.
- Did clerical work like word processing, data entry, phone answering, and filing.
- Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs.
- Collected patient information for billing and insurance filing by gathering forms, copying insurance cards.
Education
GED -
AVANCE Houston
Houston, TXSkills
- Customer support
- Spanish fluency
- Data entry
- Call center operations
- Adaptability
- Inbound phone calls
- Verbal and written communication
- Payment processing
- Clinical coordination
- Scheduling expertise
- Multitasking and organization
Timeline
Retinal Coordinator Procedure Scheduling Lead
Mann Eye Institute
04.2023 - Current
Sr. Patient Access Coordinator & Training Lead
Mann Eye Institute
04.2023 - Current
Optometric Assistant
Dr.Sandra Collazo
10.2016 - 03.2023
GED -
AVANCE Houston