Gloria-Lorraine Cantu
Corpus Christi,Texas
Summary
Provider Service Associate with 10+ years in the patients care advocate service and a year in the healthcare industry looking to be a part of an operations team that strives to provide first call resolution to a specified set of customers. The efficiency of ensuring high quality and accurate information will be an asset to Magellan Health.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Alorica
Corpus Christi, TX
11.2021 - Current
- Boosted teams' performance by maintaining 90% and above on quality assurance by using the one call resolution method which allowed chronically ill patients to facilitate their deliveries through any delays on receiving specialty medications as per doctors' scheduling orders.
Business Associates II
AEP Energy
Corpus Christi, TX
12.2019 - 09.2021
- Regulated financial payments to third-party contractors by auditing inventory for the Texas powerline grid which allowed smooth transactions to keep the electrical systems to be uninterrupted throughout Texas.
Engineers Administrative Assistant
The City of Corpus Christi
Corpus Christi, Texas
04.2016 - 12.2019
- Provided administrative support to 4 city engineers by completing miscellaneous tasks such as; drafting, processing, legally recording outside city limit water contracts, reviewing oversized load applications for approval using all resources of internal and external programs, preparing agenda binders and e-files for presentations for the planning commission meeting, maintaining and balancing escrow accounts (light accounting) all while proactively anticipating the departments needs which created a more efficient workplace.
Project Manager
Bend Disaster Recovery Group
Corpus Christi, Texas
09.2018 - 11.2019
- Reconstucted lives of the victims of the hurricane Harvey natural disaster by advocating for the survivors to angel donors. Obtaining and regulating funds responsibly which allowed families to fix existing home, re-furnish, or rebuilt from the ground up.
Education
Associate of Science -
Commonwealth Institute of Funeral Services
Houston, TX06.2014
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West Oso High School
2010
Skills
- Actively listens and probes callers in professional and timely manner to process authorization and other customer service requests
- Resolves customer complaints or concerns as the fine line contact
- Discourages unnecessary clinical or physician phone transfers and encourages medical records to be submitted Helps callers understand what clinical information is required
- Communicates appeal and denial language to providers and members when appropriate
- Proficient typist, 45 WPM, with the ability to maneuver through various computers platforms and screens while verifying a variety of information simultaneously
- Ability to multi-task while staying organized
Timeline
Patient Care Coordinator
Alorica
11.2021 - Current
Business Associates II
AEP Energy
12.2019 - 09.2021
Project Manager
Bend Disaster Recovery Group
09.2018 - 11.2019
Engineers Administrative Assistant
The City of Corpus Christi
04.2016 - 12.2019
Associate of Science -
Commonwealth Institute of Funeral Services
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West Oso High School
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