Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gloria March

Chicago,IL

Summary

Seeking a position that will benefit from my 14 years of experience in customer service and sales to contribute strong people skills, attention to detail, problem solving and solid background in customer care and sales expertise.

Overview

26
26
years of professional experience

Work History

Cashier

Jewel Osco
01.2024 - Current
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced shopping experience, provided product information and location assistance.

Contact Tracer/Team Lead

Illinois Department of Public Health
09.2020 - 01.2022
  • Complete phone interview with newly diagnosed patients and potentially exposed individuals
  • Collected and entered patient information into Salesforce System
  • Acted as Team Lead of Community Vaccination Team

Online Store Sales Specialist

Apple
08.2017 - 03.2020
  • Listened to customer complaints or concerns and effectively solved their issues
  • Answered calls and determined the root of problems and determined best resolution
  • Processed orders for product service

Home Health Aide

Independent Contractors
11.2005 - 09.2015
  • Maintained records of patient care, condition, and progress
  • Purchased, prepared and served foods for assigned clients
  • Directed patients in simple prescribed exercises

Customer Service Representative

AT&T Wireless
12.2002 - 03.2005
  • Supported customer inquiries concerning services, products, billing, equipment, and claims by maintaining working knowledge of all company products, services and promotions
  • Resolved customer's complaint by offering programs and services to improve customer retention
  • Assisted with placement of orders by making recommendations according to customer's needs on features, accessories, upgrades and rate plans

Off-Line Associate

GTE/Verizon
10.1998 - 06.2002
  • Updated customers cellular account records, made recommendations of features, upgrades and rate plans
  • Oversaw daily operation of Lifeline/Linkup for the states of Pennsylvania and Michigan
  • Recommended alternated products based on cost, availability or specifications

Education

Workforce Development Program -

JumpHire
04.2024

Microsoft Suite Program -

Wilbur Wright College
08.2016

GED -

Thomas Area Technical College
06.1983

Skills

  • Customer Service
  • Multi-Line Phones
  • Billing and Credits
  • Computer Operations
  • Office Machinery
  • Time Management
  • Data Entry
  • Filing (Alpha-Numeric)
  • Business Sales
  • Training/Supervision
  • Record Management
  • Mail Distribution

References

References are available upon request

Timeline

Cashier

Jewel Osco
01.2024 - Current

Contact Tracer/Team Lead

Illinois Department of Public Health
09.2020 - 01.2022

Online Store Sales Specialist

Apple
08.2017 - 03.2020

Home Health Aide

Independent Contractors
11.2005 - 09.2015

Customer Service Representative

AT&T Wireless
12.2002 - 03.2005

Off-Line Associate

GTE/Verizon
10.1998 - 06.2002

Workforce Development Program -

JumpHire

Microsoft Suite Program -

Wilbur Wright College

GED -

Thomas Area Technical College

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Gloria March