Gloria Martinez
Craig,MO
Summary
Committed Executive Housekeeper whose superior work and build a team of dedicated cleaning staff spans over 20 years in hospitality industry. Focused on enhancing overall guest experience by providing superior and timely room cleaning.
Overview
19
19
years of professional experience
Work History
Executive Housekeeping Manager
Holiday Inn
Steamboat Springs, CO
09.2007 - Current
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Streamlined weekly cleaning schedule for 16 employees.
Assistant Head Housekeeper
Holiday Inn
Craig, CO
07.2003 - 09.2007
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Worked with front desk to respond promptly to all guest requests.
Education
High School Diploma -
Moffat County High School
Craig, CO05.2001
Skills
- Cart Stocking and Organization
- Guest Service and Support
- Equipment Purchasing
- Report repairs to maintenance
- Storage Area Management
- Stock Inventory Management
- Job Assignments
- Deep Cleaning Protocols
- Mattress Cleaning and Turning
- Team Guidance and Motivation
Timeline
Executive Housekeeping Manager
Holiday Inn
09.2007 - Current
Assistant Head Housekeeper
Holiday Inn
07.2003 - 09.2007
High School Diploma -
Moffat County High School
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