Gloria Mrazek
New Lenox,IL
Summary
Communicative receptionist focused on providing professional service and support to every office visitor. Positive nature with excellent people skills. Focused receptionist with 4 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Highly organized, proactive and punctual with team-oriented mentality.
Overview
4
4
years of professional experience
Work History
Receptionist
European Wax Center
New Lenox, IL
09.2023 - Current
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Scheduled/confirmed appointments and maintained and updated appointment calendars.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Processed payments and updated accounts to reflect balance changes.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated daily log book with information about visitors entering the premises.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Updated and recorded customer or client information to maintain accounts.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Restaurant Cashier
Pizza Mia
New Lenox, IL
04.2020 - Current
- Greeted customers, answered questions and provided general information regarding menu items.
- Welcomed customers, offering assistance to help find store items.
- Assisted customers by providing information and resolving complaints.
- Answered phone calls to assist customers with questions and orders.
- Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed customer payments quickly and returned exact change and receipts.
- Adhered to company policies and procedures concerning cash handling practices.
- Resolved any discrepancies between the amount tendered by the customer and the total due for their purchase quickly and accurately.
- Assisted other employees in completing tasks when needed or requested by supervisor.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Built and maintained productive relationships with employees.
- Remained aware of surroundings and secured cash to minimize loss potential.
Education
High School Diploma -
Lincoln-Way West High School
New Lenox, IL05-2022
Skills
- Data Entry
- File Management
- Documentation And Reporting
- Scheduling appointments
- Time Management
- Service-oriented mindset
- Verbal and written communication
- Security awareness
- Multitasking and prioritization
- Greeting and Seating Clients
- Positive and professional
- Strategic Planning
- Calendar Management
- Transcription and dictation
- Meticulous and organized
- Professional Demeanor
Timeline
Receptionist
European Wax Center
09.2023 - Current
Restaurant Cashier
Pizza Mia
04.2020 - Current
High School Diploma -
Lincoln-Way West High School
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