GLORIA NAVARRETE
Apopka,FL
Summary
Experienced with managing comprehensive documentation systems and leading teams to achieve operational excellence. Uses strategic planning to improve documentation accuracy and efficiency. Knowledge of regulatory compliance and team coordination to drive continuous improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Export and Documentation Supervisor
Ravago Americas LLC
Orlando, FL
12.2023 - Current
- Developed and implemented documentation standards to enhance clarity and consistency across technical materials.
- Supervised documentation team, ensuring timely delivery of high-quality project documentation and reports.
- Streamlined document review processes, improving turnaround time for approvals by optimizing workflows.
- Trained staff on best practices for document management systems, fostering adherence to corporate guidelines.
- Collaborated with cross-functional teams to gather requirements and produce comprehensive user manuals and guides.
- Conducted regular audits of documentation to uphold compliance with industry regulations and internal policies.
- Mentored junior team members, providing guidance on technical writing skills and project management techniques.
- Facilitated smooth transitions during employee turnover periods, ensuring seamless handover of responsibilities related to documentation management.
- Increased department efficiency by identifying areas for improvement in existing workflows and implementing necessary changes.
- Completed bi-weekly payroll for 15 employees.
- Responsible for scheduling and conducting biannual performance reviews to establish expectations, identify employee challenges and growth opportunities, and enhance the effectiveness of the rewards system.
Letter of Credit Specialist Team Lead
RAVAGO AMERICAS LLC
Orlando, FL
04.2019 - 12.2023
- Analyzed credit applications to determine risk and ensure compliance with company policies.
- Developed strategies for minimizing financial exposure through effective credit management practices.
- Collaborated with sales teams to assess customer creditworthiness and optimize payment terms.
- Implemented process improvements that enhanced accuracy of credit evaluations and reduced approval time.
- Trained junior staff on credit analysis techniques and best practices for data management.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Earned recognition for exceptional performance in managing complex cases involving multiple stakeholders.
- Familiar with UCP 600, ISBP 745, and export/import letters of credit processes.
- Experienced in monitoring letters of credit from initial LC applications through credit advice issuance. For import LCs, I oversee the full process from LC issuance until the debit advice is received.
Documentation Coordinator
RAVAGO AMERICAS LLC
Orlando, FL
02.2014 - 04.2019
- Implemented quality control measures to ensure accuracy in documentation across departments.
- Collaborated with stakeholders to gather requirements and create user-friendly manuals and guides.
- Provided exceptional customer service by promptly addressing internal and external inquiries regarding document-related matters, ensuring timely resolution and satisfaction.
- Reduced errors in documentation by conducting thorough reviews and implementing strict quality control measures.
- Facilitated effective communication across departments by providing clear, concise, and well-organized documentation.
- Invoicing several orders per vessel, averaging approximately 240 orders per week.
Education
Associate of Arts - Business Administration And Management
Seminole State College
Altamonte Springs, FL01.2028
Skills
- Strong communication skills
- Time management
- Continuous learning mindset
- Conflict resolution
- Quality assurance
- Regulatory compliance
- Software applications
- Workflow optimization techniques
- Team leadership capabilities
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
Certification
- Certified FOR DOCUMENTARY CREDIT SPECIALIST (CDCS), THE LONDON INSTITUTE OF BANKING &FINANCE - OCTOBER 2019
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Export and Documentation Supervisor
Ravago Americas LLC
12.2023 - Current
Letter of Credit Specialist Team Lead
RAVAGO AMERICAS LLC
04.2019 - 12.2023
Documentation Coordinator
RAVAGO AMERICAS LLC
02.2014 - 04.2019
Associate of Arts - Business Administration And Management
Seminole State College