Gloria Nyiiro
Woodbridge,VA
Summary
Effective merchandising professional bringing demonstrated success in leveraging visual display prowess to express brand vision. Over 1 year of fashion industry experience. Quick-learning and creative with aptitude for surmounting challenges.
Overview
6
6
years of professional experience
Work History
Sales Associate
Victoria Secret PINK
2023.11 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Visual Merchandiser
Forever 21
2021.10 - 2023.02
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Monitored and replenished display inventory and restructured according to available stock.
- Created visual displays to highlight new and featured products.
- Organized store merchandise racks by size, style, and color.
- Collaborated with store managers to determine best placement for merchandise displays.
- Utilized paper, fabric and props to create displays.
- Worked with store managers to implement new displays, promotions and store layout changes
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Managed installation of visual merchandising displays, urging team to with speed and accuracy
Special Service Agent
Servair Ground Handling Company, Delta Airlines
2018.07 - 2019.12
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Exhibited high energy and professionalism when dealing with clients and staff
Education
High School Diploma -
Lilia Portalatin Sosa
Dominican Republic, Santo Domingo 11.2015
Skills
- Cash register operations
- Guest services
- In-Store Event Display Management
- Product Knowledge
- Order Management
- Stocking and Replenishing
- In-Store Event Promotion
- Interior and Exterior Displays
- Seasonal Promotions
- Multitasking Abilities
Reading
For me, it's about reading stories, novels, general knowledge books, etc.
Help me to relax, gain more knowledge and improve my vocabulary, all while being entertained.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Victoria Secret PINK
2023.11 - Current
Visual Merchandiser
Forever 21
2021.10 - 2023.02
Special Service Agent
Servair Ground Handling Company, Delta Airlines
2018.07 - 2019.12
High School Diploma -
Lilia Portalatin Sosa