Gloria Perez
Fresno,CA
Summary
Phlebotomy srudent
Overview
27
27
years of professional experience
1
1
year of post-secondary education
Work History
Food Delivery Driver
DoorDash
Fresno, CA
03.2025 - Current
- Inspected vehicle before and after shifts.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Coordinated with restaurant staff on order accuracy.
- Adhered to local traffic laws at all times while delivering orders to customers.
- Provided excellent customer service throughout the delivery process.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Ensured that the correct order was delivered to the customer.
- Maintained cleanliness of vehicle interior and exterior.
- Carried food in insulated bags to maintain hot or cold temperature.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
Crew Team Member
McDonald's
Fresno, CA
03.2022 - 04.2023
- Provided excellent customer service at all times.
- Unloaded trucks of incoming merchandise in an organized fashion.
- Answered customer questions regarding product features, pricing, availability.
- Assisted customers with orders and inquiries.
- Prepared sandwiches and drinks for customers according to their specifications.
- Operated cash register accurately and efficiently.
- Operated kitchen equipment safely and efficiently.
- Cleaned work areas regularly throughout shift.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Followed all safety regulations while operating machinery or handling chemicals.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Greeted customers in a friendly manner upon entering the store.
- Monitored expiration dates of food products.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Presented orders to guests within anticipated service times.
- Interacted pleasantly with guests to deliver quality customer service.
- Packed fast food products in approved containers, cups, and bags.
- Took orders from patrons and input selections into store computer system.
- Processed payments on cash register and counted back bills and change to patrons.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Wait Staff Member
Castillo’s
Fresno, CA
01.2000 - 06.2010
- Operated cash registers to process payments for goods and services.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Balanced cash drawers at the end of each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained accurate records of transactions using the point-of-sale system.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Processed credit card transactions accurately and efficiently.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Greeted customers and responded to informational requests.
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
High School Diploma -
Sanger Adult School
Fresno, CA 11.2025 - 06.2026
Skills
- Customer service
- Time management
- Problem solving
Timeline
High School Diploma -
Sanger Adult School
11.2025 - 06.2026
Food Delivery Driver
DoorDash
03.2025 - Current
Crew Team Member
McDonald's
03.2022 - 04.2023
Wait Staff Member
Castillo’s
01.2000 - 06.2010