Gloria Rice
Gary,IN
Summary
Proven leader with extensive experience at Wendy's, adept in team leadership and complex problem-solving. Excelled in fostering employee engagement and enhancing customer satisfaction. Demonstrated ability in time management and verbal communication, achieving significant improvements in team performance and operational efficiency.
Overview
26
26
years of professional experience
Work History
Manager
Wendy's
East Chicago, IN
07.2021 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Housekeeping Room Attendant
Virgin Hotels
Las Vegas NV
10.2020 - 05.2021
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Handled requests for extra linens, toiletries and other supplies.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Driver
CDT Pace
Chicago, IL
06.2014 - 09.2020
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Delivered goods and products to customer on time and in excellent condition.
- Followed all relevant traffic laws and safety regulations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Lead Driver
Hartgrove Behavioral Health System
Chicago, IL
11.2006 - 06.2014
- Implemented team-building activities that fostered a positive work environment among fellow drivers and support staff.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
Assistant Manager
Burger King
Chicago, IL
05.1998 - 08.2006
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Percy L Julian
Chicago, ILSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
Wendy's
07.2021 - Current
Housekeeping Room Attendant
Virgin Hotels
10.2020 - 05.2021
Driver
CDT Pace
06.2014 - 09.2020
Lead Driver
Hartgrove Behavioral Health System
11.2006 - 06.2014
Assistant Manager
Burger King
05.1998 - 08.2006
Percy L Julian