Gloria Rodriguez

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Acted as first point of contact and set appointments for prospective clients.
• Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
• Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
• Handled cash transactions and maintained sales and payments records accurately.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Started as a receptionist for the first 4 months then I got promoted to the BDC Sales position. After 2 months I then moved forward to sales.

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• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Provided exceptional customer service, resulting in numerous positive reviews and referrals.
• Enhanced product knowledge by attending training sessions and staying current with industry trends.
• Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Besides of being a waitress and working the cashier , I became a trusted employee to start managing the business 7 days a week.

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• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.

• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Enhanced overall security by conducting thorough patrols and monitoring premises.
• Responded quickly to incidents and assessed active situations for security concerns.